Olabisi Oladele Email & Phone Number

Lagos, Nigeria

Lekki, Lagos

Victoria Island, Lagos

Troubleshooting issues with LTE radios,Microwave(Huawei,SAF,WAV-IP,Ceragon), Fibre Links, Cambium 5.4GHz radio and SIP lines(VOIP). Remote support of LAN/WAN user’s technical problems with Networking, server, desktop/laptop, computing equipment. Monitor performance of Enterprise Links and ensure availability & reliability.Taking immediate and all possible measures to resolve escalated customer complaints keeping company policies in view.

Lagos, Nigeria

• Manage large amounts of incoming call• Attending to issues as directed by the CEO • Planning and organizing meetings • Organizing travel and preparing complex travel itineraries • Generate sales leads• Identify and assess customer's needs to achieve satisfaction. • Build sustainable relationships and trust with customers accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods /tools. •… Show more • Manage large amounts of incoming call• Attending to issues as directed by the CEO • Planning and organizing meetings • Organizing travel and preparing complex travel itineraries • Generate sales leads• Identify and assess customer's needs to achieve satisfaction. • Build sustainable relationships and trust with customers accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods /tools. • Meet personal/customer Service Team sales target and call handling quotas.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents .• Follow communication procedures, guidelines and policies. • Take the extra miles to engage customers. • Appreciate customers before and after making payment . Show less

Lagos

• Arrange for the installation of administrative and instructional software on computer systems.• Provide software support on computer network. • Troubleshoots hardware and software conflicts and problems. • Grant and monitor computer access for various system users. • Follow back up and restore schedule process. • Work as first level support on customers sites.