Olabisi Samuel Email & Phone Number

Lagos, Nigeria

Chesterbrook, Pennsylvania, United States

Identify potential leads through various channels like LinkedIn Navigator and Apollo,io.Evaluate and qualify leads based on specific criteria such as industry, company size, decision-makers, and need for the product or service.Conduct cold outreach via email, phone calls, or social media to engage potential leads & craft personalized messages that highlight the value proposition of the company’s products or services.Segment leads based on factors like location, industry, and likelihood of conversion.Enter lead information into momencio CRM to ensure accurate tracking and follow-up.Work closely with the sales team to pass on qualified leads and provide relevant background information & collaborate on strategies to improve lead conversion rates.Develop strategies to nurture leads who are not yet ready to buy through drip email campaigns, newsletters, or targeted content.Monitor the performance of lead generation campaigns and report on key metrics such as the number of leads generated, conversion rates, and ROI. Analyze data to refine targeting and improve lead quality.

Lagos, Nigeria

Improved customer loyalty and retention by fostering positive relationships, resulting in a 35% increase in customer satisfaction scores over 5 months.Maintained the highest weekly positive customer feedback rating consistently, leading the team with an average of 95% satisfaction for 5 months.Attained the highest Gross Merchandise Value (GMV) for five consecutive months, exceeding monthly targets by an average of 20% and contributing to a 25% increase in overall sales revenue.Resolved customer complaints and processed issues with proactive problem-solving skills, resulting in a 30% reduction in unresolved tickets and complaints.Demonstrated effective escalation management by promptly addressing situations involving customer dissatisfaction, resulting in a 30% decrease in unresolved escalations.Maintained a flexible schedule and covered extra shifts to achieve team goals, contributing to a 40% increase in team productivity and overall efficiency.Implemented process improvements based on customer feedback, resulting in a 15% decrease in average handling time for customer inquiries and complaints.