Olabode Ashaye Email and Phone Number

• Helps customer make selections by building customer confidence; offering suggestions and opinions.• Generate and collect weekly reports of store performance and also used to anticipate employees goals.• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.• Perform all cash office functions and ensure that the front end is supplied with the necessary resources for register functions.• Serve as primary customer service provider at the front end and liaison between customers and management.• Responsible for all aspects of the shipment orders, invoicing and store operations. • fostering a team environment and managing workload priorities.• Ensure inventory accuracy, adequate stocking levels through coordination with the Purchasing Department and our vendors and ensure correct pricing activities on merchandise. • Respond to clients, employees, vendors and management’s requests at all times and make sure duties are prioritized and needs are managed accordingly.• Reviews merchandize movement, replenishment and inspect merchandizes for quality and quantity.• Operated cash register as needed and when necessary to help expedite sales.• Investigated and resolved customer complaints.• Helps with setting up the store displays.

-Through BNY Mellon as a Fiscal Agent for HUD, accurately ensures all project documents are received, gathered, sorted, quality controlled, saved into database, supported and accounted during the Task.-Responsible for queries, legal and financial transactions between HUD and other government agencies (Department of States, City and County's registers.-Responsible for handling financial work-flows related to vendor invoices.-To determine the validity of information used for home retentions processes, evaluates documented loan records, and constantly inquires other supporting documents during the course of servicing the loan.-Manages portfolios of approved HUD's Emergency Homeowner Loan Program (EHLP), as well as UCC loans, maintains contact with local counseling agents, borrowers and Servicer for proper loan closing.-Transmit and obtain credit, arrearages and loan closing information, calculate closing cost, ACH accounts, monthly payment schedules; discrepancies corrections between all parties and disperse funds to respective Traditional and Special Servicer. Communicate loan statuses to HUD, grantors, grantees, and beneficiaries.-Monitors loan processes, review monthly reports, assist clients with payments and stay in compliance with state and federal regulations.-Communicate with grantors and their primary Servicer the other FHA/HUD programs or loss mitigation options that may be available if denied EHLP based on their mortgage terms to prevent foreclosure.-Interacts correspondence with HUD's loan underwriters regarding change in borrower's circumstances during loan active assistance status.-Optimizing data integrity, delivers self-audited report that assist managers during meetings with investors, legal department and HUD to come up with new model(s) that helps extend the program demographics.

-Researched and resolved escalated first mortgage loan and/or home equity account related issues received from customer complaints (through written correspondence, e-mail and phone) that come in through Foreclosure Look back process.-Worked with management throughout Chase organization to coordinates steps in the resolution of issues and document all issues in the Foreclosure Look back database, as well as other systems or servicing platforms that may be required.-Developed and maintained key contacts and working relationships with various functional servicing areas. Pro-actively seek and maintained working knowledge of select processes and current procedures of other functional areas, which are necessary to facilitate research and provide resolution.-Communicated and/or negotiated response and Chase's position with customer and/ or government agency or any other third party, as appropriate and followed up with customer to ensure satisfaction from issue's resolution.-Prepared system and self-authored written responses, adhering to Chase's business letter-writing guidelines and within Real Estate Settlement Procedures Act (RESPA) guidelines.-Accurately reviewed loan servicing files, supporting documentation, and any other information that may validate or invalidate the claims like Bankruptcy, Fees, Foreclosure, Home Equity, Distraught Borrowers and SCRA.-Assessed claims to negotiate a preferred loss mitigation workout like Loan Modification, Short sale/ Deed-in-lieu, Short refinance, Cash-for-keys, Special Forbearance, ensure completeness, quality and accuracy of processing.-Researched, analyzed and captured valid documentation for the Article-IV EMC Bankruptcy Project with the help of the Data Retention Matrix by using multiple lending and back end systems.-Monitored and processed all the UCC loans, files and forms on behalf of HUD in order to protect creditors certain rights or security interest in regards to debt.

-Through enthusiastic relationship and successive contact with bank's premier and commercial clients, foresaw customers financial needs, matched products and services to help fulfill those needs, and assured a high level of customer satisfaction. As an intermediary, referred customers to bankers and made sure sale processes was met.-Applied CIP and KYC procedures to new and existing customers when account(s) and/or transactions are initiated.-Proficiently co trained tellers in areas of customer service, banking procedures, training and scheduling. Ran daily settlement and replenishment of the automated teller machines and the night depository box efficiently and transferred money to the vault.-Awarded top CSR in both the district and region for exceeding set productivity targets by 40 % in the year 2010 (product sale referrals) and was recognized best CSR in the district through a customer survey conduct.

-Sold and exceeded sales goals by at least 15% every month. Achieved the company's standard for sales productivity and credit solicitation.-Handled and resolved customer complaints regarding sales and services. With the help of maintenance log for accurate records for sales, efficiently expedited jewelries sales, made comparisons with rival products and see how the product can be improved, gave ideas regarding offers to boost sales, reported on the sale of the products, and gave feedback to management about the product(s).-With strong emphasis on customer-focused and to deliver great customer satisfaction, I provided after sales service. Responsible for the store's clerical, administrative duties and managed the store's inventories on a daily basis to make sure products are always available for sale.

-With a top-notch verbal communication and interpersonal skills; interacted with the customers, accurately assisted them with their banking transactions, informed them about the banks products and services and referred them to appropriate staff for further assistance.-At all time, utilized the BSA/AML, SARs, CTR and KYC etiquette to enhance transactions processing and to reduce compliance risks.-With strong emphasis on customer-focused environment, strove for customer satisfaction and made sure customers' willingness to do business again is a priority. Duties also included consolidation and balance of transactions for accuracy. By following specified procedures, allowed customers access safe deposit boxes.