Olabode Ayodeji Email & Phone Number

• Responsible for managing an extended sales cycle through a mixture of networking, tender submissions and client relationship building to build new businesses for the FCM brand.
• Identify and capitalize on new business opportunities for the FCM brand on both national and multinational levels.
• Formulate and execute strategic sales plans, engaging with key stakeholders to identify and secure sales prospects.
• Craft compelling pitches and deliver presentations tailored to prospective clients, effectively showcasing FCM's offerings.
• Engage with clients to understand their requirements and propose bespoke travel solutions to address their needs.
• Translate proposals into finalized contracts, ensuring smooth transitions from negotiation to implementation.

• Spearheaded the development and execution of innovative sales strategies, leading to a notable 40-Million Naira surge in sales revenue with first year.
• Negotiated lucrative contracts and agreements with key clients and vendors, culminating in an impressive 150% boost in sales during the fiscal year 2022.
• Conducted comprehensive market analysis to consistently monitor trends and competition, enabling timely identification of opportunities and threats, and subsequently adjusting strategies to optimize outcomes.
• Presented compelling service demonstrations to prospective clients, adeptly addressing inquiries and providing essential information crucial for informed decision-making.
• Managed a diverse portfolio of key accounts, ensuring unparalleled customer satisfaction and retention rates, thus significantly enhancing market share and fostering revenue growth.
• Delivered insightful presentations and reports to senior management, offering invaluable perspectives on market dynamics, competitive positioning, and avenues for growth, which facilitated informed decision-making.

• Led 5 customer service representatives, overseeing inbound and outbound communications via calls, emails, and chat platforms.
• Enhanced operational efficiency by collaborating with cross-functional departments such as operations, sales, and logistics to address customer concerns, leading to a remarkable increase in product delivery rate from.
• Implemented regular customer service audits to pinpoint areas for improvement, resulting in a notable 50% enhancement in service quality and a significant 32% reduction in customer complaints.
• Exceeded customer service targets by maintaining a 90% or higher customer satisfaction rating over a period of 6 months.
• Played a pivotal role in the training and mentorship of new customer service representatives, resulting in a 15% reduction in response time and a 20% increase in first contact resolution, thereby enhancing overall team.

Master Of Business Administration - Mba, Business Administration

Bachelor'S Degree, Business Administration