Responsible for managing an extended sales cycle through a mixture of networking, tender submissions and client relationship building to build new businesses for the FCM brand.• Identify and capitalize on new business opportunities for the FCM brand on both national and multinational levels.• Formulate and execute strategic sales plans, engaging with key stakeholders to identify and secure sales prospects.• Craft compelling pitches and deliver presentations tailored to prospective clients, effectively showcasing FCM's offerings.• Engage with clients to understand their requirements and propose bespoke travel solutions to address their needs.• Translate proposals into finalized contracts, ensuring smooth transitions from negotiation to implementation.• Oversee the entire sales process from prospecting clients to implementation, ensuring seamless client onboarding.• Contribute proactively to the growth strategy and broader business planning initiatives.• Maintain a thorough understanding of FCM's products, services, and market positioning to sustain competitiveness.• Exceed sales targets through a combination of lead generation, cold-calling, in-person meetings, and networking.• Collaborate closely with cross-functional teams such as sales, marketing, and product development to drive successful business development campaigns.• Tailor proposals to cater to the unique business needs of each client, enhancing the likelihood of successful partnerships.• Foster relationships within the travel and hospitality industry, staying abreast of market trends and developments to maintain a competitive edge.• Provide mentorship and training to junior sales team members, enhancing overall sales performance.• Maintain accurate and up-to-date client activities and interactions within the CRM system for streamlined tracking and reporting.

• Spearheaded the development and execution of innovative sales strategies, leading to a notable 40-Million Naira surge in sales revenue with first year.• Negotiated lucrative contracts and agreements with key clients and vendors, culminating in an impressive 150% boost in sales during the fiscal year 2022.• Conducted comprehensive market analysis to consistently monitor trends and competition, enabling timely identification of opportunities and threats, and subsequently adjusting strategies to optimize outcomes.• Presented compelling service demonstrations to prospective clients, adeptly addressing inquiries and providing essential information crucial for informed decision-making.• Managed a diverse portfolio of key accounts, ensuring unparalleled customer satisfaction and retention rates, thus significantly enhancing market share and fostering revenue growth.• Delivered insightful presentations and reports to senior management, offering invaluable perspectives on market dynamics, competitive positioning, and avenues for growth, which facilitated informed decision-making processes.• Fostered seamless collaboration across cross-functional teams, fostering synergy with operations and marketing counterparts to devise and implement tailored solutions for clients, which enhanced the overall client satisfaction and business success.

• Led 5 customer service representatives, overseeing inbound and outbound communications via calls, emails, and chat platforms.• Enhanced operational efficiency by collaborating with cross-functional departments such as operations, sales, and logistics to address customer concerns, leading to a remarkable increase in product delivery rate from 70% to 95%.• Implemented regular customer service audits to pinpoint areas for improvement, resulting in a notable 50% enhancement in service quality and a significant 32% reduction in customer complaints.• Exceeded customer service targets by maintaining a 90% or higher customer satisfaction rating over a period of 6 months.• Played a pivotal role in the training and mentorship of new customer service representatives, resulting in a 15% reduction in response time and a 20% increase in first contact resolution, thereby enhancing overall team performance.