Olacia Harris Email & Phone Number

Memphis, Tn, Us

Memphis Metropolitan Area

Manage and track all existing client accounts and tickets from initial inquiry to resolution by constant effective communication with team members to ensure client satisfaction in a timely manner. Organize incoming inquiries using triage method to determine level of complexity and appropriate department to mitigate the task.

Remote

Remote

Managed an average of 250 calls weekly while maintaining a high rate of 92% in client satisfaction. Deescalated refund request calls through active listening by suggesting product exchange and specific product usage at a success rate of 60% saving the company money in refund/return shipping costs.

Remote

Trained 20-30 incoming tech advisors virtually on troubleshooting, soft skills, and up selling achieving complete satisfaction of hiring manager. Recognized as subject matter expert iOS training and received additional training at Apple headquarters in Austin, TX.

Memphis Metropolitan Area

Executed lessons plans in absence of regular instructor. Managed classroom activities and behavior.

Greater Memphis Area

Developed strong relationships with all customer contacts and facilitiesManage daily shipments and take responsibility for ensuring that shipments are serviced properly.