- Collaborating with product managers, designers, and stakeholders to develop a content strategy aligned with product vision and user needs.- Writing and editing UI copy, including microcopy, error messages, tooltips, button labels, and navigation text, ensuring user-friendliness and consistency with brand voice.- Conducted user research, usability testing, surveys, and interviews to understand user behaviors and preferences.- Developed and maintained content style guides and voice and tone guidelines for consistency across digital touchpoints.- Considering cultural sensitivities and regional differences when crafting content for global audiences.

- Develop roadmaps for direction, and build out backlogs to roll out tasks and appropriate responsibilities.- Facilitate product and portfolio strategy, UX writing, UX research, and Content strategy for optimization.- Working on customer-facing apps, UI/UX/CX, web/mobile apps, payments, SMS Messaging, Chatbots, and Content Management. Improving platform enhancement and product road maps.- Iteratively develop product features, by understanding crucial customer problems and uncovering key user motivators.

• Coordinated 2-3 monthly Project releases with stakeholders and sponsor requests within the Agile Project Management Methodology.• Facilitated end-to-end and Automated Testing of projects in collaboration with Developers and QA engineers to ensure the resiliency of the application.• Facilitated cross-function teams and global meetings weekly, ensured stakeholders were aware of new developments.• Posted all project-related schedules, development activities, milestones, meeting minutes, and other important team documents in Agile Software like JIRA, Rally, and Confluence as best practices.

•Onboard an average of 40 new customers while observing due diligence and requirements for accounts openings on Process Maker to increase the branch sales performance monthly. Build and maintain existing and potential customer relationship by proactively listening and understanding each customer's situation to offer/ cross-sell products, instruments, and services to best suit their needs. • Mobilised an 8-man marketing team on a one-week market drive to the Lagos Island local government, which resulted in the registration of 72 customers on the Access bank platform and the opening of 182 new accounts.Provide support and oversee clients' transactions, Payments, Collections, and Foreign exchange Fx funds transfers.

▪ Developed and implemented the company’s marketing, social media, and communication activities▪ Run ads, campaigns, and social media content to promote the establishment online.▪ Implement keywords, backlinks, and SEO for promotions to achieve visibility and a high conversion rate.