A goal inspired and target driven individual- active and productive whilst under pressure and time constraint. Customer service support professional with over 6 years of experience in managing customer inquiries, complaints, and satisfaction measures. Increased customer satisfaction ratings by 15% through resolving issues and implementing process improvements. Proven track record in driving promotional activities and collaborating with marketing teams to enhance customer interactions. Seeking to leverage expertise in a Senior Data Scientist role to improve digital product and service experiences through advanced and predictive analytics.