Oladele Laninhun Bsc Mba Email & Phone Number

Airdrie, AB, CA

Calgary, Canada

• Leading a team of 23 to maintain a high level of customer service, resolve customer complaints in a positive manner and build business and customer loyalty
• Ensuring compliance with operating procedures in handling customer transactions and financing
• Performing outlet leadership duties including leader on duty and sales lead responsibilities, performance management, workload planning, labour scheduling, hiring, training and loss prevention.
• Performing cash control and ensuring proper execution of opening and closing procedures, logging and resolution of discrepancies.
• Coordinating the achievement of daily and weekly operational goals
• Product merchandising, warehouse management and proper execution of all product process and merchandising functions.

Lagos, Nigeria

• Led a team of 4 in preparing and proactively managing the credit portfolio of the bank made up of over 280,000 obligors with the aim of minimizing losses from default through identifying early warning signs of default.
• Prepared reports on the credit portfolio including portfolio stratification reports, portfolio quality analysis reports, concentration reports, portfolio and account performance reports for presentation to regulators.
• Management of the bank’s database of criticized and written off loans as well as processing of funds recovered on written off accounts.
• Monitored compliance with regulatory limits, portfolio strategy, credit policies and risk appetite as well as providing exception reports in cases of breaches and defaults.

Lagos, Nigeria

• Managed the branch operations activities and ensuring optimum customer satisfaction on excess of 300 transactions carried out in the branch daily.
• Tasked with the management of the branch cash position to ensure compliance with set cash limits as well as preparation of periodic proof of accounts.
• Led of a team of 9 to ensure cash and transfer transactions are done within turn- around- time and customers are satisfied after every transaction.
• Authorization of transactions above processors’ limits.
• Supervision of loading and reconciliation exercises of 4 automated teller machines.
• Actively engaging processors to ensure that transaction error rate does not exceed 5% tolerance level of the bank at all times.

Lagos, Nigeria

• Treated over 200 cash payments and receipts transactions daily
• Processed 50+ taxes and levies collections for all arms of government and government agencies
• ATM Custodian

Certificate, Business Intelligence

Mba, Financial Management

Bsc, Accounting