• Drove consumer sales and provided customer service, analysing, accelerating, advising and giving recommendations on over 100 portfolios weekly.• Liaising with other business stakeholders to be able to establish the right damage recovery approach for each customer.• Establishing and maintaining relationships with internal and external insurance brokers, clients and partners• Spearheading team stat report preparation to top management for sales and KPI tracking.• Responsible for handling insurance claims, damage recovery files, customer contracts, repair invoices/accounts.• Coaching, supervising and preparation of training materials for new recruit.• Coordinated and planned new software improvements. Analyses of departmental work processes and clearly communication and collaborating with the IT team needs and specifications.• Restructuring of team processes to meet the new objectives and goals of the business.

• Collaboratively worked with the Senior management team to maximize opportunities and generate sales activity with clients and partners.• Researched on emerging markets and technology trends• Established relevant client profile and use case scenarios via analysis of current and potential clients• Generated systematic approaches to reach new clients in a chosen market.• Data extraction using Google analytics and social media platforms• Lead service pricing activity through analysis of competitors and established pricing range based on industry standards.Key achievement: Creation of innovative pricing strategies and CRM that helped satisfy present and keep track of potential customers

Change management of risks associated with 4 main application servers• Analysis of staff IT skill set to aid custom made training materials• Analysis of departmental workflow to aid design of new automated systems.• Increased awareness of innovative ideas to top management.• Designed and developed a company-accessible prototype platform for task assigning and KPI Key achievement: Overall, stock taking was made effective and downtimes reduced. There was an increase in productivity of software interfacing by 45% and increase in transparency and IT department’s KPIs by 40%