 Oversaw the operations of the PMO, managing a portfolio of 10projects with a total budget of $5 million, resulting in a 20% increasein revenue for the company. Maintained a customer satisfaction rating of 90% through regularclient engagement, feedback collection, and issue resolution, resultingin a renewal rate of 80%. Achieved an SLA compliance rate of 95%, ensuring that projectdeliverables were completed on time and within budget, and reducedthe number of SLA breaches by 30% through proactive risk mitigationstrategies. Managed project administration for 15 projects, maintaining accurateand up-to-date project documentation with a 95% accuracy rate forproject reports and deliverables. Developed and delivered training programs for a team of 70 members,resulting in a 35% improvement in team performance andproductivity, and reduced employee turnover rate by 15% througheffective employee engagement strategies.

 Managed 10 projects concurrently, with an average budget of$500,000, ensuring successful completion of all projects within agreedtimelines, and with a 90% customer satisfaction rating. Monitored and managed project progress through projectmanagement software and ensured the delivery of high-qualityproject deliverables with a 95% accuracy rate, leading to an increasein customer retention rate by 20%. Conducted regular project review meetings with clients and internal stakeholders, ensuring all project stakeholders were up-to-date withproject status and requirements, resulting in a 100% customersatisfaction rating. Implemented project risk management strategies that led to a 30%reduction in project risks and a 15% improvement in project successrate. Served as the interface between the company and the clients,ensuring regular communication and feedback collection, leading to a40% increase in the number of repeat customers. Facilitated the implementation of remote monitoring systems for 5telecommunication companies, resulting in a 25% increase in networkavailability and a 15% reduction in network downtime. Developed and maintained project documentation including projectcharters, project plans, and risk management plans, with a 100%accuracy rate, resulting in 20% reduction in project timeline delays. Led and coordinated a team of 25 project members in executingproject tasks and deliverables, resulting in a 25% increase in teamproductivity and a 10% decrease in employee turnover rate.

 Oversaw the day-to-day operations of the e-commerce business, withresponsibility for managing a team of 15 employees, resulting in a 20%increase in sales and a 15% reduction in customer complaints. Reduced procurement costs by 10% by implementing a procurementprocess that leverages economies of scale, vendor management, andcontract negotiations, resulting in a 15% increase in profit margins. Developed and implemented an inventory management system thatreduced stock-out incidents by 30%, improving customer satisfactionand reducing revenue loss. Streamlined the logistics process by reducing delivery time by 25%,resulting in a 20% increase in on-time delivery and a 10% reduction indelivery costs. Implemented a data-driven merchandising strategy that increased thesales of slow-moving items by 40%, improving inventory turnover andreducing the amount of dead stock. Introduced a customer feedback and complaints management system,resulting in a 25% reduction in the number of customer complaintsand an 85% customer satisfaction rate. Managed the general administration of the business, ensuringcompliance with statutory and regulatory requirements, leading to a100% compliance rate. Led and coordinated the team responsible for online sales operations,resulting in a 20% increase in team productivity and a 10% decrease inemployee turnover rate.

Tutor of Data Processing. I engaged students preparing for their SSCE to educate them on the importance of data and how it should be managed.

I serviced customers that had the bank's POS terminals allotted to them and ensured that we met our monthly target of transactions on POS terminals.