Zainab T Oladipupo Email & Phone Number

Yellowknife, Northwest Territories, Canada

Yellowknife, Northwest Territories, Canada

Ottawa, Ontario, Canada

Toronto, Ontario, Canada

Ontario, Canada

• Assist and lend triage to support other departments through product knowledge. • Triage, analyze, interpret inbound queries, and enter the data into business system using internal transaction tool.• Collect and analyze data from database to improve on business decisions and provide better customer experience. • Provide support and co-operation across the products teams.• Provide support with escalation calls from product team members. • Provide quality assessment for inbound communication to ensure adherence to internal processes and guidelines.

Montreal, Quebec, Canada

Abuja

• Actively involved in fund strategy, due diligence and performance reporting for $1.07B worth of Pension Assets, achieved top quartile performance in Nigeria; • Modelled returns simulation and sensitivity analysis of $800M Bond portfolios, using duration analysis • Ensured prompt and inclusive intelligence on the investment climate and financial markets, with greater focus on the fixed income market

Victoria Island, Lagos

• Assisted in creating financial reports and supports all areas of responsibility within a 3 person team.• Coordinated with Senior Accountant to analyse fixed assets additions and retirements. • Process journal entries and perform accounting coding and corrections to ensure accurate records. • Analysed, examined, and interpreted account records, compiled financial information and reconciled reports and financial data.• Supplied detailed tax documentation needed to submit accurate corporate filing and returns

Victoria Island, Lagos

• Resolved Problems in paperwork.• Worked with experienced managers to learn about management responsibilities, book-keeping and human resources.• Created new personnel files.• Assisted with recruiting, interviewing and conducting orientations.• Sorted incoming CV/resumes and log them into appropriate tracking folders.• Prepared Word, Excel and PowerPoint documents.• Assisted in preparation for the Annual General Meeting.

Victoria Island, Lagos

• Resolved customer problems and complaints by clarifiyng issues, explaining the best solutions and following up with cases• Trustworthy and empathetic Customer Service Representative accomplished in customer complain troubleshooting and up-selling memberships

Msc(Econs), Finance And Investment Management

Activities and Societies: Badminton Team, Nigerian Student Society• Modules include Economic analysis, Quantitative methods, Corporate.

Bachelor Of Science (B.Sc.), Economics, 3.80/5.00

• Graduated Second Class Upper • Member of the Nigerian Economics Student Association (NESA). • Conducted research on the impact.