As an IT Operations Manager my responsibilities include:2nd level support / Incident Management / Access Management / Change Management / Change Advisory Board (CAB) / Test Management / Continual Service improvement (Process improvement)Other responsibilities :Project Manager towards MainManager's customers in Britain and Australia / User Interface Design / Fixing data errors through SQL / Installation and Implementation of the Software for customers / Configuration of the system / Testing the systems main actions for Releases/ Keeping track of and publishing Maintenance Release Notes /Process Implementation / Programming / Product Design (Designing, configuring and programming a new "off the shelf" solution for potential customers

As a Test Manager :Test Management for Releases / Created Test Cases / Planned testing for Releases / Managed test teams / Kept an overview of errors and sent them on wards to development. As a Scrum team member:Tester / Software Documentation / Wrote descriptions of functionalities and how to use them in the system's HelpOther responsibilities:Editor of the companies web page / Wrote all of the text on the companies webpage in both Icelandic and English / User Interface Design

As a Project Manager my responsibilities included defining projects, planning them, executing and finishing them while working in close cooperation with customers and programmers. Also by removing obstacles along the way and managing customers expectations by keeping in touch and them up to date.My other responsibilities includedEvaluating customer needs / User Interface Design / Design of new features / Acceptance tests / Communicating with programmers and customers / Installation and Implementation of the Software / Configuration of multiple user groups per customer / Training customers / Writing tutorials / 1st level supportExamples of some of the projects I worked on:I was responsible for the setup, configuration and management of the MainManager software for :-Reykjavík(facilities and properties Dept.). The system is still used to manage and maintain all facilities, open areas and streets in Reykjavik.-Orkuveitan (Iceland's biggest energy supplier). The system is still used to manage and maintain all of it's facilities all over Iceland. -Ríkiseignir (All government owned real estate in Iceland). The system is still used to manage and maintain all of the real estate owned by the Icelandic government.