Enikő Oláh Email & Phone Number

Budapest, Hu

Budapest

- leading an international team of 10 members- team performance management, yearly evaluations, resource planning- ensuring billing completeness for the supported regions (Netherlands, Denmark, Spain, US and HQ)- training new employees and coordinating the team in their operational work- working with multiple process improvement-related projects- supporting new system releases in ERP - participated in projects for new legal entities Go Lives for US and SingaporeProject… Show more - leading an international team of 10 members- team performance management, yearly evaluations, resource planning- ensuring billing completeness for the supported regions (Netherlands, Denmark, Spain, US and HQ)- training new employees and coordinating the team in their operational work- working with multiple process improvement-related projects- supporting new system releases in ERP - participated in projects for new legal entities Go Lives for US and SingaporeProject experience for global billing process improvements: - digitalization the invoice sending process for all regions monthly 6000 invoices sent within 24 hours and ensuring on time payments. - Reduced the invoicing cycle for contractual customers by 15 working days for Spain. - automation of intercompany warranty billing process – efficiency by 3 headcounts- automation of billing calculation of field services – decrease the billing cycle for field services by 5 days. Show less

Budapest

-invoicing for the Danish region and communicating with customers assuring comprehension of the invoices and escalations. Coordinating the regional billing teams (NL, ES, HQ – team of 7 people) Participating in billing projects to automatize and harmonize processes: - Digitalizing the invoice sending process for NL – impact on 1000 invoices monthly sent on the same day of invoicing, cash impact more than 5 Million Euro- Spare parts invoicing automation for Netherlands and… Show more -invoicing for the Danish region and communicating with customers assuring comprehension of the invoices and escalations. Coordinating the regional billing teams (NL, ES, HQ – team of 7 people) Participating in billing projects to automatize and harmonize processes: - Digitalizing the invoice sending process for NL – impact on 1000 invoices monthly sent on the same day of invoicing, cash impact more than 5 Million Euro- Spare parts invoicing automation for Netherlands and Denmark – reduced the manual work with weekly 15 hours and ensured that the invoice is issued the same day the goods are shipped. Show less

Budapest

Responsible for billing contractual and field service activities for Danish customers.Successful transformation of billing activities to Budapest from Denmark with 0 impact on operations. -Handling customer complaints and dispute resolution. Executed billing and related activities for CSA, MSA and transactional orders, communicating with customers assuring comprehension of the invoices and escalations, enabling smooth payments processEnsured on-time billing execution and billing… Show more Responsible for billing contractual and field service activities for Danish customers.Successful transformation of billing activities to Budapest from Denmark with 0 impact on operations. -Handling customer complaints and dispute resolution. Executed billing and related activities for CSA, MSA and transactional orders, communicating with customers assuring comprehension of the invoices and escalations, enabling smooth payments processEnsured on-time billing execution and billing accuracySupporting process improvements taking in account the local regulation/requirements, having deep understanding of countries specificsReviewing and processing requests for billing adjustments, issuing credit/rebill and manual invoicesReconciling customer’s accounts.Supporting tax and invoice auditsDigitalizing the invoice sending process for Denmark – a project with IT to be able to send all invoices from Oracle which resulted that the Danish region became the first to have 100% all invoices sent by the system when the invoice printed. Show less

Budapest, Hungary

- supporting the Bid Budget Management Strategic Outsourcing Nordic team in approval processes- updating the approved bid budgets- supporting the sellers in their sales process from the opportunity arises until the amendment is signed- contract preparation and approval process - coordination of the Small SO process and ensuring a smooth communication between the opportunity owner and technical solution managers

Copenhagen Metropolitan Area

I was responsible for social media marketing – more than 10.000 new users on website in 4 months • content marketing – writing city guides about the start-up environments around the world • community building within the start-up environment worldwide. I was helping in organizing the Betapitch Copenhagen startup competition.

Copenhagen Area, Denmark

• marketing plan for iRoots with focus on promotional and marketing activities• analysis of the company’s main customers and competitors• new business development opportunities and worked on CRM related tasks• valuable knowledge within marketing in IT industry• experience with market research, customer importance mapping, creating strategies in B2B markets and competitor analysis within app industry.

Copenhagen Area, Denmark

• competitor analysis for Republikken with focus on meeting and conferences. This is used by Republikken in their product development and pricing strategy.• event organizing - Betapitch Copenhagen idea competition event for start-ups which was a successful event, I helped in organizing the event again in 2014• knowledge with market analysis, competitor analysis, event management and development opportunities.

Kolding Area, Denmark

Budapest

• International Education Fair in Budapest. The event was organized for the first time and it was successful. After the first years success this Education Fair is organized every year.• Experience with event organizing, event marketing, customer relationship management, social media marketing and online marketing.

Poulton Le Fylde, Lancashire, Uk

• financial analysis and primary research for Wyre Tourism Organization• promotion plan for Wyre Tourism in Great Britain• organizing the annual meeting for Wyre Tourism Organization• experience within tourism industry and event organizing.http://www.visitwyre.co.uk/

Odorheiu Secuiesc, Romania

• manager assistant within advertising industry - full time employment during my ongoing bachelor studies • customer service role, accounting responsibilities, preparation of invoices, registration of orders, following the production• gained knowledge about how to handle customers, being the middle-man between production and customer requirements, management of stocks and business planning

Odorheiu Secuiesc

• office assistant within tourism industry – full time employment during my ongoing bachelor studies• worked with tasks related to accounting, financial analysis, pricing and customer service• promotional and marketing activities for two different bed&breakfast owned by the same company• valuable accounting experience, knowledge about small-medium sized companies’ business processes

Corporate Internal And Executive Coach

Master In Economics, Business Relationship Management

Ap, Market Economist

Bachelor, Economist

Activities and Societies: Member of Student Organization

Course, Online Marketing - Social Media Marketing, Seo And Sem

Strategic use of social media: facebook( pages, tabs, adds and ads.), direct marketing online, email marketing (newsletters), content.