Control and manage operations in all the retail shopsWork on  P&L, including setting monthly targets  for  company own shops based on size and locations  and managing budget and also cutting cost to maximize profit for  the company.  Oversee daily and monthly operations of all the retail shops  Set quarterly and annual targets for the retail shops and ensure the development of tactical programs to pursue targeted goals and objectives.  Evaluate. Weekly and  monthly performance and financial reports, present key findings to CEO and COO and make recommendations for operational improvement.  Research, plan and advise regarding new Betting market options and existing ones for market expansion.   Maintain accuracy of promotional offers, content management, and event calendar to ensure operational structure.  Lead the  team members to facilitate  punters education and engagement.  Encourages communication to build strong relationships and develop cross functional working  condition  Supervising managers and cahiers of all the retail outlet ensuring that the rules and regulations of the company is abide by Training and retraining of managers and cashiers on the all product,how to cross sell,upsell and customer retention Ensuring all shop practises a good customers service in conformity with the company core values Ensuring Each retail shops are maintaining the minimum float to payout customer as fast as possible Ensuring all the retail shops Remit their GGR  to the nearest kobo to company's account on a daily basis Preparing the spreadsheet to record daily sales activities and expenses and monitoring itCritical thinking  in management of the shops,cost reduction across all shops and profit maximizationSignificantly improve sales accross all shops by recruiting locally within the location cashiers, securities and office assistance which boost the sales accross all shops by seventy percent

Customer care services (receives calls, listen to customers complains and suggestions, forwarder's to appropriate department.Manage operation and services of the outletAccount documentation on a daily basis for monthly presentationssupervisng the the cashiers as to maintaning orderliness in  compliance with company's rules and regulationsHelping train new team members, cashiers and agents in key competenciesSignificantly improved the sales of the outlet through customer relation and regularly converting customers from point of enquiry.Critical Thinking in Management of the company.Performing remmitance on a daily ba

Manage operation and services of the shopAccount documentation on a daily basis for monthly presentationssupervisng the the cashiers as to maintaning orderliness in  compliance with company's rules and regulationCritical Thinking in Management of the company.Report to the zonal and regional manager,daily,weekly and monthly sales along side with challenges and dialogue on how to resolve it.Performing remittance on weekly basis that is making payment to company's account and sending report sHelping train new team members, cashiers and agents in key competenciesSignificantly improved the sales of the outlet through customer relation and regularly converting customers from point of enquiry.