Olaide Oginni Email & Phone Number
Who is Olaide Oginni? Overview
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Olaide Oginni is listed as Service delivery| Fintech & Payments| Merchant Acquiring| Customer Success| Data Analytics| ITIL| Lean six sigma| Business Analysis at dLocal, a company with 274 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Olaide Oginni.
Olaide Oginni previously worked as Customer Success Manager - Nigeria at Dlocal and Merchant Service Executive at Interswitch Group. Olaide Oginni holds Bachelor Of Science - Bsc, Economics from Bowen University Iwo.
Email format at dLocal
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About Olaide Oginni
Strong leadership, collaboration and stakeholder management skills with 3+ years of experience across the Banking and Financial Technology Industries across Service Management, Customer Experience, Business and Data Anlaytics. Possesses strong understanding of strategic planning, service operations, service improvement, data and trend analysis, and product quality assurance and user experience.
Listed skills include Data Analysis, Microsoft Power Bi, Sqlite, Business Strategy, and 4 others.
Olaide Oginni's current company
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Olaide Oginni work experience
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Merchant Service Executive
Generates daily/weekly service performance report to provide insights on service trend analysis from customer and internal perspective.Compile and analyze data, providing insight on merchant’s experience.Generate recommendations from merchant analytics, giving insights on service delivery leading to optimization of processes and improved customer.
Team Member – Resolution: Closedloop And Follow-Up
- Compiled, analysed and utilized data to proactively review and monitor trends of complaints.. Responded to customer demands and initiated follow-up processes that facilitated complaint resolution.
- Resolved customers complaints within the approved turn-around-time.
- Delivered prompt feedback to customers, which in turn improved customer experience and satisfaction.. Monitored and tracked supporting units to ensured fixes requested were resolved within the specified SLA, fostering.
Dispute Resolution Specialist
- Responded to queries from customers about services provided by the bank and routing their enquiries or complaints to the correct channel for speedy answers and resolution.
- Resolved card transaction disputes
- Identified card service issues and provided solutions that met the required operational Standard TAT
- Liaised with external parties such as MasterCard, UPDM, Extraswitch and NIBBS in reconciliation and settlement of failedtransactions.
Colleagues at dLocal
Other employees you can reach at dlocal.com. View company contacts for 274 employees →
Lucia Sierra Fariña
Colleague at DlocalUruguay, Uruguay
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HG
Hugo Galbarini
Colleague at DlocalUruguay, Uruguay
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MR
Manuel Rodríguez
Colleague at DlocalMontevideo, Montevideo, Uruguay, Uruguay
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MK
Maka Khvitaria
Colleague at DlocalGeorgia, Georgia
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TD
Tiffany Delneri
Colleague at DlocalSão Paulo, Brazil, Brazil
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SG
Sheila Giselle Barcan
Colleague at DlocalAutonomous City Of Buenos Aires, Buenos Aires Province, Argentina, Argentina
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AB
Agustín Botta
Colleague at DlocalUnited Kingdom, United Kingdom
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MS
Mario Salazar Castro
Colleague at DlocalChile, Chile
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FF
Felippe Favati De Souza
Colleague at DlocalSão Carlos, São Paulo, Brazil, Brazil
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NC
Nicole Calderon
Colleague at DlocalSingapore, Singapore
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Olaide Oginni education
Bachelor Of Science - Bsc, Economics
Education record
Frequently asked questions about Olaide Oginni
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What company does Olaide Oginni work for?
Olaide Oginni works for dLocal.
What is Olaide Oginni's role at dLocal?
Olaide Oginni is listed as Service delivery| Fintech & Payments| Merchant Acquiring| Customer Success| Data Analytics| ITIL| Lean six sigma| Business Analysis at dLocal.
Where is Olaide Oginni based?
Olaide Oginni is based in Lagos State, Nigeria, Nigeria while working with dLocal.
What companies has Olaide Oginni worked for?
Olaide Oginni has worked for Dlocal, Interswitch Group, and Uba Group.
Who are Olaide Oginni's colleagues at dLocal?
Olaide Oginni's colleagues at dLocal include Lucia Sierra Fariña, Hugo Galbarini, Manuel Rodríguez, Maka Khvitaria, and Tiffany Delneri.
How can I contact Olaide Oginni?
You can use AeroLeads to view verified contact signals for Olaide Oginni at dLocal, including work email, phone, and LinkedIn data when available.
What schools did Olaide Oginni attend?
Olaide Oginni holds Bachelor Of Science - Bsc, Economics from Bowen University Iwo.
What skills is Olaide Oginni known for?
Olaide Oginni is listed with skills including Data Analysis, Microsoft Power Bi, Sqlite, Business Strategy, Business Analysis, Customer Relationship Management, Customer Experience Management, and Microsoft Excel.
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