Olaide Oginni
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Olaide Oginni Email & Phone Number

Service delivery| Fintech & Payments| Merchant Acquiring| Customer Success| Data Analytics| ITIL| Lean six sigma| Business Analysis at dLocal
Location: Lagos State, Nigeria, Nigeria 4 work roles 2 schools
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Current company
Role
Service delivery| Fintech & Payments| Merchant Acquiring| Customer Success| Data Analytics| ITIL| Lean six sigma| Business Analysis
Location
Lagos State, Nigeria, Nigeria
Company size

Who is Olaide Oginni? Overview

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Quick answer

Olaide Oginni is listed as Service delivery| Fintech & Payments| Merchant Acquiring| Customer Success| Data Analytics| ITIL| Lean six sigma| Business Analysis at dLocal, a company with 274 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Olaide Oginni.

Olaide Oginni previously worked as Customer Success Manager - Nigeria at Dlocal and Merchant Service Executive at Interswitch Group. Olaide Oginni holds Bachelor Of Science - Bsc, Economics from Bowen University Iwo.

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Email format at dLocal

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dLocal

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Profile bio

About Olaide Oginni

Strong leadership, collaboration and stakeholder management skills with 3+ years of experience across the Banking and Financial Technology Industries across Service Management, Customer Experience, Business and Data Anlaytics. Possesses strong understanding of strategic planning, service operations, service improvement, data and trend analysis, and product quality assurance and user experience.

Listed skills include Data Analysis, Microsoft Power Bi, Sqlite, Business Strategy, and 4 others.

Current workplace

Olaide Oginni's current company

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dLocal
Dlocal
Service delivery| Fintech & Payments| Merchant Acquiring| Customer Success| Data Analytics| ITIL| Lean six sigma| Business Analysis
montevideo, minnesota, united states
Website
Employees
274
AeroLeads page
4 roles

Olaide Oginni work experience

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Customer Success Manager - Nigeria

Current
Sep 2022 - Present

Merchant Service Executive

Generates daily/weekly service performance report to provide insights on service trend analysis from customer and internal perspective.Compile and analyze data, providing insight on merchant’s experience.Generate recommendations from merchant analytics, giving insights on service delivery leading to optimization of processes and improved customer.

Feb 2020 - Sep 2022

Team Member – Resolution: Closedloop And Follow-Up

  • Compiled, analysed and utilized data to proactively review and monitor trends of complaints.. Responded to customer demands and initiated follow-up processes that facilitated complaint resolution.
  • Resolved customers complaints within the approved turn-around-time.
  • Delivered prompt feedback to customers, which in turn improved customer experience and satisfaction.. Monitored and tracked supporting units to ensured fixes requested were resolved within the specified SLA, fostering.
May 2019 - Feb 2020

Dispute Resolution Specialist

  • Responded to queries from customers about services provided by the bank and routing their enquiries or complaints to the correct channel for speedy answers and resolution.
  • Resolved card transaction disputes
  • Identified card service issues and provided solutions that met the required operational Standard TAT
  • Liaised with external parties such as MasterCard, UPDM, Extraswitch and NIBBS in reconciliation and settlement of failedtransactions.
Nov 2018 - May 2019
Team & coworkers

Colleagues at dLocal

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2 education records

Olaide Oginni education

Education record

Bcs, The Chartered Institute For It
FAQ

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Quick answers generated from the profile data available on this page.

What company does Olaide Oginni work for?

Olaide Oginni works for dLocal.

What is Olaide Oginni's role at dLocal?

Olaide Oginni is listed as Service delivery| Fintech & Payments| Merchant Acquiring| Customer Success| Data Analytics| ITIL| Lean six sigma| Business Analysis at dLocal.

Where is Olaide Oginni based?

Olaide Oginni is based in Lagos State, Nigeria, Nigeria while working with dLocal.

What companies has Olaide Oginni worked for?

Olaide Oginni has worked for Dlocal, Interswitch Group, and Uba Group.

Who are Olaide Oginni's colleagues at dLocal?

Olaide Oginni's colleagues at dLocal include Lucia Sierra Fariña, Hugo Galbarini, Manuel Rodríguez, Maka Khvitaria, and Tiffany Delneri.

How can I contact Olaide Oginni?

You can use AeroLeads to view verified contact signals for Olaide Oginni at dLocal, including work email, phone, and LinkedIn data when available.

What schools did Olaide Oginni attend?

Olaide Oginni holds Bachelor Of Science - Bsc, Economics from Bowen University Iwo.

What skills is Olaide Oginni known for?

Olaide Oginni is listed with skills including Data Analysis, Microsoft Power Bi, Sqlite, Business Strategy, Business Analysis, Customer Relationship Management, Customer Experience Management, and Microsoft Excel.

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