Product Management Tutor for Aspiring Product Managers

• Develop and implement value adding initiatives to drive the Diamond Business Advantage (DBA) proposition• Responsible for the digitization of exiting value ads services provided to customers in a bid to reduce cost and increase reach and impact.• Create and implement business plans of activities that will introduce the Bank to its target market in a bid to enhance the image position of the bank as an SME bank.• Establish rapport and develop strong partnership with alliance group, helping to secure new relationships at appropriate level.• Responsible for driving the “Change The Conversation” programme which was focused on addressing the high customer dissatisfaction on the DBA account by reducing incidences of mis-selling• Train and engage with the branch sales network on our propositions and programs• Facilitate the quick on-boarding of staff and customers of the erstwhile Diamond Bank Plc following the merger with Access Bank Plc. by developing and implementing on an ongoing basis internal and external customer engagement campaigns and initiative.• Coordinate the ongoing partnership between Access Bank and Facebook to train female entrepreneurs on digital marketing.

Develop and implement value ad initiatives to drive the Diamond Business Advantage (DBA) proposition. The flagship product for SME Segment• Responsible for the digitization of exiting value ads services provided to customers in a bid to reduce cost and increase reach and impact.• Create and implement business plans of activities that will introduce the Bank to its target market in a bid to enhance the image position of the bank as an SME bank.• Establish rapport and develop strong partnership with alliance group, helping to secure new relationships at appropriate level.• Responsible for driving the “Change The Conversation” programme which was focused on addressing the high customer dissatisfaction on the DBA account by reducing incidences of mis-selling• Train and engage with the business network on our propositions and programs

• Monitor and manage the liability and asset portfolio, Ensuring profitability across KPIs and implementing products modifications when necessary • Drive performance in branches in terms of volume and count of the portfolio• Ensure cost effective products campaign and awareness for new and existing products • Building of relationships and strategic alliance with partners and relevant stakeholders to enhance the attainment of the bank’s objectives across retail segments at optimal costs and efficiency levels • Training and retraining of staff for product knowledge improvement and sales pre-launch and post-launch. • To conduct market intelligence research and competition analysis to identify liability and asset products gaps.

- Establishing alliances with organizations with similar objectives- Development of innovative products and services that will aid the SME market space- Provision of financial advisory services to SME customers- Identification of new market opportunities- Strengthening and deepening of relationships with partners, vendors and customers

• Process all customer transactions accurately and efficiently within the standard turn-around-time • Effectively manage all customers complaints and provide timely resolutions to mitigate all service failures• Cross sell other value added solutions at every available opportunity with the aim of building customer loyalty and retention• Always positioned as a brand ambassador for the bank