Business Analyst
Current• Define configuration specifications and business requirements; define KPIs and reporting requirements.• providing and emphasizing a high satisfaction rate of 200+ customers.• Document, design, and maintain system processes, elicit requirements and testing and manage budgets.• Perform quality assurance, define business analysis requirements, and streamline client business efficiency.• Improve analytics and reporting by automating metrics and KPIs by using dashboards to validate decisions.• Train 50+ customers and improve their usage of lightspeed retail POS, maximizing software functionalities.• Estimated cost of new projects; reviewed existing systems and suggested improvements to meet objectives