• Focused on customer satisfaction.• Assist in taking minutes of the meeting.• Processing and exporting documents and parcels (courier export).• Record and ensure delivery of invoices, mails, parcels and keeping delivery records.• Follow-up outstation mails and parcel delivery.• Assisting in processing vouchers for payment. • Take incoming user requests (via telephone and email).• Provide response and resolution to customer.• Monitor/progress all open queries in queue.• Update knowledge and expertise associated with specific applications.• Client relation specialist.• Keep records of stationeries and other related materials.• Proactively update customers with status and resolution progress.• Understand and adhere to the client-specialist standard operating procedures, systems requirement and deadlines.• Collation of operational files, Running Expenses, Fuel Collation and Documentation.• Reconciliation of operational files (Air-freight, Sea-freight etc)