Olamide A. Csm. Email & Phone Number

Calgary, Ab, Ca

• Supported process improvement project in the customer facing touch points Unit by serving the team that replaced the manual process with automation.• Defined project vision from a strategic perspective and the sprint goal in alignment with roadmap.• Collaborated with the Business Analyst and other Product Owners to elicit and analyze requirements.• Defined minimum viable product (MVP) and definition of done (DoD) for features in scope.• Conducted different analysis on new initiatives such as needs vs wants, Risk analysis, CoD to aid prioritization.• Coached and mentored the team to follow agile, PDCA, SDLC in the product design, development, testing and release.• Collaborated with the team to ensure backlog items were well refined and met the definition of ready/INVEST characteristics.• Supported the team to define done (DoD) while factoring in all conditions that ensures increments meets desired quality state.• Collaborated with the Release Manager to plan releases and the Epic Owner to validate the epic entry and exit criterion.• Reviewed and accepted user stories and demo increments to the stakeholders during sprint review/demo session.• Worked with the team to write epics, features, stories and ensured that are all entered, maintained, and tracked in Jira.• Planned and supported development based on PI objectives, Teams capacity and Stakeholders expectations/priorities.• Participated and co-facilitated Program Increment (PI) planning, sprint planning, daily scrum sprint review & retrospective events.• Collaborated with the scrum team, Stakeholders and DevOps to define MVP to gain time and quick feedbacks.

• Facilitated vendor review and business requirement sessions for various initiatives. • Gathered business requirements and work with vendors to complete Statement of Work documentation from initial phase to final implementation.• Coordinated and managed Call Center Softphone implementations and resources according to project standards and methodologies. • Prepare and deliver project deliverables according to company project standards and methodologies. • Coordinated and participate in all phases of testing including User Acceptance Testing.• Collected and analyzed business data, produced weekly revenue and sales report, created, and implemented new business plans and strategies to maximize profits. • Carried out SWOT and risk analysis and collaborated with management on the reduction of unnecessary business costs, decreasing expenses by 15% within 6 months. • Performed gap analysis between the current state and the desired business state, then produce a list of gaps and solutions to close the gaps. • Provided periodic feedback to the organization on products and services initiatives to improve customer experience and satisfaction.• Sold products and services to generate income and to create customer satisfaction• Packaged Products in an attractive manner to emphasize on the major selling points and the benefits it provides to customers and prospective customers.• Prepared and sent sales reports, foot traffic reports, and promotion reports. • Mentored the team member by identifying knowledge gaps and training the teams members in experience centers. • Proposed initiatives and activities at the center that enhanced customer experience and sales.

Bachelor'S Degree, Biochemistry

Management