■ Championed the write up of the Business Case by carrying out in-depth research and validation on the inefficiencies that exist in the fulfillment process■ Conducted interviews, surveys, and JAD sessions to elicit and document clear business requirements from fulfilment supervisors, customers, and inventory managers■ Analyzed the current fulfillment business process and identified gaps within the process that led to a 65% delay in order fulfilment. ■ Modelled the automated fulfilment process, using Draw.io to illustrate the flow of information form the customer order to the fulfilment team■ Led the refinement and coordinated the development of the automated fulfilment process which led to a 70% increase in the fulfilment time■ Implemented new associate fulfillment equipment hereby increasing productivity and through-put by 35%■ Developed and implemented process improvements to reduce lead time, increase coordinator bandwidth to improve overall efficiency■ Supported the QA team in executing test cases during the UAT process to guaranty a 50% increase in the quality of development

■ Provided oversight and ensured all deliverables were routed appropriately and delivered on time and within budget■ Established and maintained strong relationship with carriers to ensure prompt pick-up of deliverables and intervention in case of any issues.■ Implemented strategies to improve workflow efficiency and increase order fulfillment speed■ Managed complex deadlines and project timelines and interfaces with cross-functional teams to coordinate the receipt of merchandise■ Collaborated with stakeholders to set clear production deadlines and utilized multi-functional software to forecast anticipated merchandise deliverables

■ Elicited requirements from production stakeholders to understand the path for story delivery■ Researched and gathered information from external contributors to support news feature in order to create finished news packages■ Pitched creative story-ideas, compiled monthly storyboards and oversaw daily production meeting to improve productivity■ Utilized information sources to produce and manage daily prime-time business news program “Business Tonight”■ Efficiently coordinated cross functional teams such as news anchors and central production room (CPR) team on delivering quality and error free transmission

Pitched story ideas and wrote stories for web