Olamide Ogunrinola Email & Phone Number

Lagos, Nigeria

-Ensuring data accuracy and reliability through thorough analysis and reporting.-Monitoring the team performance towards achieving the set KPIs.-Transforming raw data into meaningful insights that inform strategic decisions.-Analysing customer service data and metrics, such as response times, resolution rates, customer satisfaction scores, to identify.

Lagos, Nigeria

-Serve as the point of escalation for customer issues, and ensure all complaints are addressed promptly.-Observe the performance of team members to identify their strengths and weaknesses and assist them to perform their tasks efficiently.-Collaborate with products, compliance, card resolution, fraud, and SME teams to find solutions and provide timely.

Lagos, Nigeria

-Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.-Ensures that appropriate actions are taken to resolve customers' problems and concerns.-Reduce risk exposure by reviewing new customer accounts and verifying their identities.-Prevent unscrupulous individuals from.

Lagos, Nigeria

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Seek out the appropriate contact in an organisation
• Generate leads and cold call prospective customers
• Meet with customers/clients face to face or over the phone
• Foster and develop relationships with customers/clients
• Understand the needs of our customers and be able to respond effectively with a plan of how to meet these,

Lagos, Nigeria

Deliver qualitative services to customers.Maintain customer database and update periodically.Provide effective and efficient solutions to customers’ complaints and requests.Assist in the organization's efforts to prevent money laundering, terrorist financing, and other illicit financial activities.Prepare suspicious activity reports (SARs).Review and open.

Lagos, Nigeria

Helped bank account holders resolve common issues related to debit cards and savings accounts. Escalate pending customer’s issues and provide general customer support Notify necessary channels for suspected risk and fraudulent transactions or detailsOpening of savings and corporate accounts Lodge customer’s complaint to the appropriate team with proper.

Lagos, Nigeria

Assisting customers to have access to their financial data through desktop, mobile devices and ATM services.  Effectively communicate brand messages.  Liaise with the branches, call centre and CEPG for digital banking registrations (online Banking, Estatement, SMS Alerts and SC Mobile).  Enrolling customers on the bank’s E-Channels.  Enhancing.

Open and maintain customer accounts by recording account information  Recommend potential products or services to management by collecting customer information and analyzing customer need.  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve.

Bachelor'S Of Science, Business Administration And Management, Second Class Upper

National Diploma, Business Administration And Management