Langtrace.ai, LLM Ops, Open Telemetry, AI Agents and Application Observability

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Building, Scaling,& Deploying engineering infrastructure that powers edge of your internetCloud Engineering Fleet Deployment CI/CDObservability

Leading all things DevOps:Docker AWS Cloud MicroservicesAutomation Software Development

Cloud Solution Engineering and Implementation. Software Engineering, Infrastructure Process Automation,DevOps, O365, Azure, PaaS, IaaS, SaaS•Manage teams of Technical Program Managers, Software Engineers and Devops Engineers Providing strategic infrastructure planning for SharePoint Online (Office 365) and long range capital expenditure forecasting for $200+ million budget.•Lead capacity growth operations related for multi-faceted cloud solutions, ranging from single cloud tenants to Multi-tenant enterprise partners onboarding. Implemented a global Datacenter hardware procurement and datacenter build out program. •Managed Partner and Engineering engagements to deliver critical tooling solutions related to quality controls, asset allocation, and cycle time reduction for enabling SHAREPOINT and ONEDRIVE cloud infrastructure in global datacenters•Responsible for SharePoint Online OS configuration builds, Datacenter Infrastructure asset monitoring and Maintenance for all servers servicing SharePoint Cloud globally. •Management of “in-place” capacity allocation and reassignment for SharePoint Capacity Globally, making we never run out of capacity and using automation to migrate DC infrastructure to provide capacity relief to infrastructure capacity where needed Globally • Managed teams of tier 3&4 Devops Service Engineers (24x5) in US and China responsible and accountable for Responsible for the health of the entire SharePoint Online service

Team is focused and accountable for the Operational Delivery and Support of the "Global Infrastructure Platform Services" for Production and Test Lab Solutions, which includes: Datacenter Servers, Enterprise Core Services Monitoring Tools, Manage & Support of all Windows, Linux, Hadoop Platform Services at Expedia Inc.Technologies Include:Tools: Splunk, SCOM, Tealeaf, SCOrch, AppDynamics, Nagios etcInfrastructure: AD, DNS, Puppet,Chef, Cobbler, VMware, HyperV, XenServer,OpenStack, UCS, NetApp, EMC, etcHadoop: Hue, Hive, Hbase, DB2, Flume etcAutomation: C++, PowerShell, etc

• Manage 10-15 Large Enterprise Corporate accounts, with focus on datacenter and Infrastructure strategies. • Help manage team through training, leadership and shadowing• Advocate for Net Promoter Score (NPS)• Responsibilities included creating high quality infrastructure solutions that enable the business.• The Subject Matter Expert in translating business objectives into infrastructure requirements and delivery. Evaluation of new and existing technology capabilities to enhance business process, while making critical design decisions to keep the business running. Internal technology customer advocate on project design and review to make sure they align to the corporate strategic technology roadmap. Custodian of a large-scale production environment, and responsible for ensuring each solution is optimized for performance, highly available, and manageable by NOC and L1 personnel.• Responsible for Next Generation Compute Solutions in the datacenter for business continuity.Generating credibility with customers for Dell enterprise products by effectively communicating Dell’s strategic positioning, differentiation and future plans. This included development and Implementation of technical solution strategies, technical proof of concept deployment, and delivery of technical presentations, product demonstrations, and customer solution focused seminars.

• Conducted white board session for various Dell Customer and business partners addressing customer concerns regarding company technology directions. Sessions involve coming up with a Dell Enterprise Total Solutions Package, looking at cost assessment, SaaS solutions, ROI, services and support, and increasing the Dell footprint within the customer’s environment. • Conducted Multiple Virtualization Assessment, EMC Storage File System Assessment, Enterprise and Client Systems Management Solutions install (Altiris, LANDesk), OpenManage Installation, Server Seed Out of Box Demo. Through these business engagements leads are generated to sales and mostly become business wins continuity to increase Dell footprint

•Developed a metrics system and task issuing repository to identify knowledge and performance gaps for the Technical Support Specialists. This was to create commonality among team members as well as create a one stop shop to technical support related issues and knowledge base questions. •My team was the first level of support in responding to all factory IT related calls, act as a liaisons between the Global IT support group and operations management team, communication and managing factory uptime.

•Designed and Developed methods of Regression analysis to monitor differences in configuration changes before they are applied to the Production process increasing efficiency and production time•Oversaw the introduction of more than 10 new products with validated manufacturing processes and established quality goals; successfully met internal and external expectations.•Developed critical quality plans and processes, resolving issues through 8D methodology. •Designed and Developed a Quality Assurance workflow and management reporting console to track & coordinate both Low level and High level system regression requests enabling access to required information in a faster period which allows higher profits for Dell.•Designed database techniques to expedite the production readiness for illegal order handling process and reducing order processing cycle time thus increasing the delivery time to the customers

•Developed a metrics system and task issuing repository to identify knowledge and performance gaps for the Technical Support Specialists. This was to create commonality among team members as well as create a one stop shop to technical support related issues and knowledge base questions. •My team was the first level of support in responding to all factory IT related calls, act as a liaisons between the Global IT support group and operations management team, communication and managing factory uptime