Olando D. Marle Email & Phone Number

Atlanta, Ga, Us

What you will do ⦁ Responding to calls from customers who have questions. ⦁ Assisting with website or application related issues. ⦁ Answering questions regarding products or services the customer may have. ⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. ⦁ Transferring data from documents into the client's system. ⦁ Making outbound calls to collect customer information missing from applications as needed. ⦁ Additional duties as needed, to be discussed during your interview.

United States

My Job Duties and Responsibilities:Client Relationship Management: Establish and nurture strong relationships with clients, understanding their financial needs and objectives.Financial Guidance: Provide personalized advice on finance preparations and investment strategies, ensuring clients' business statements and projections are accurate and reliable.Project Management: Oversee project timelines, ensuring all deadlines and milestones are met, enhancing client satisfaction through efficient time management.Proactive Support: Address client issues and concerns promptly, offering solutions that align with the company’s commitment to accuracy and integrity.Feedback Collection: Gather and analyze client feedback to continuously improve service quality and client experience.Service Enhancement: Work closely with the finance team to offer a comprehensive range of financial services, helping clients achieve better-organized fiscal years and well-invested business strategies.Strategic Insight: Provide strategic insights and recommendations to clients, contributing to their long-term financial success and building trust.

Key Responsibilities:Incident Management: Prioritize and resolve critical IT issues, employing analytical thinking to assess impact and urgency across multiple client tickets.ITIL Process Adherence: Develop and apply expertise in ITIL processes, focusing on categorizing, logging, and escalating incidents to maintain efficient service management.Problem-Solving: Diagnose and resolve complex network outages and other IT issues, utilizing strong problem-solving skills to ensure minimal disruption to client operations.Communication: Craft empathetic and clear follow-up communications to affected users, demonstrating a commitment to maintaining customer satisfaction and trust during IT crises.High-Stakes Environment: Manage IT incidents in a high-pressure environment, maintaining composure and efficiency while addressing critical issues.Skills and Expertise:Proficient in ITIL incident management processesStrong problem-solving and analytical skillsExcellent communication and customer service abilitiesExperience in managing critical IT issues and network outagesAbility to work effectively under pressure

New York, New York, United States

• Provide comprehensive administrative support to executives, managers, and team members, ensuring efficient operations and smooth workflow.• Schedule and coordinate meetings, appointments, and travel arrangements, utilizing Microsoft Outlook or other calendar management tools.• Prepare professional documents, reports, and presentations using Microsoft Word, PowerPoint, and Excel, ensuring accuracy and visual appeal.• Manage and maintain files, records, and databases, utilizing organizational skills and proficiency in Microsoft Office Suite.• Collaborate with teams and stakeholders, using effective communication and interpersonal skills to facilitate information sharing and coordination.• Perform data entry and analysis using Excel, generating reports and summaries to support decision-making processes.• Create and edit documents and spreadsheets in Google Docs and Google Sheets, enabling seamless collaboration and accessibility.• Utilize Monday.com or similar project management tools to track tasks, monitor progress, and maintain project timelines.• Assist in the preparation and coordination of events, including logistical planning, material preparation, and on-site support.• Maintain confidentiality and handle sensitive information with utmost discretion and professionalism.