Assisting Executives with Administrative workloads.Appointment schedulingplanning travel itinerary

Teaching Beyond The Scissors.... ✂️

Resolution and escalation of customers complaints.Analysed Product / Technical knowledge for the purpose of Application Support customer interactions through chats, calls, and emails.Skilled with the use of the following CRM tools, like Zendesk, Freshdesk, Trello, HubSpot, Zapier, Slack, Loom, Microsoft Teams, calendly, pick time.

Assisted Virtually with the following administrative tasks;✔ Appointment settings and scheduling ✔ Email management✔ phone Support✔ Calendar management ✔ Executive Support ✔ Scheduling of meetings and✔ Task Creation and Coordination✔ Executive Virtual Support

·        Ensured cost effective and profit maximization strategy, on time collection of student fees, through sending emails to parents, thereby reducing high rate of owing, which has 85% increase in student retention and parents satisfactions. ·        Entered students data and managing the income and expenditure,  receivables and loan accounts into the appropriate books.·        Saddled with the responsibility of writing the minutes of meetings and reporting to appropriate quarters.·        Addressed and provided answers to inquiries from the students, parents, teachers, and the public.·        Kept track of records, scheduled both external and internal appointments as needed, make sure all logs are detailed, receive calls and make necessary outbound calls as needed.·        Provided information to the users, and also support students who needs helps with any administrative issues.

·        Conducted proper training and guidelines to ensure employee skills aligns with the organizational goals.·        Ensured effective communication between the employees and management, thereby eliminating misconceptions on roles and responsibilities.·        Encouraged initiatives and satisfaction thereby motivating employees and increasing staff retention.·        Ensured workforce management policies’ and practices aligns with company and labour policies and regulations.·        Prepared budget forecast, employee leave request and ascertaining pay off fee and other employees benefits and remunerations.·        Quality control and assurance, staff supervision and managing employee schedules.Staff supervision and information assurance with adequate tracking of employee attendance.

·        Ensured all complaints are professionally attended to, with a result-oriented leadership tactics. As a customer relationship and technical support specialist, my achievements have been measured, through research ability and resolving complex customer support issue.·        Ascertained technical problems concerning software applications and troubleshooting issues are resolved. ·        Portal administration and management of data’s and it expected output.·        Conducted weekly customer feedback surveys, analyzed data and implemented process improvement that drastically reduced up to 25% of customers complaints.·        Ensured up-to-date technical documentations of how a product works, user manuals, installation guides, as well as excellent presentations in the company's onboarding process.·        Strategically set the company’s overall users documentation from scratch to make users understand all products features and usage.·        Delivered presentations to more than 75% of the company’s clients, thereby enabling the company to secure reasonable return, which amounts to about 65.5% of the company’s overall net profit.·        Channeled and organize the company’s chats and phone calls, in such a way that all complaints were attended to on time, through the use of internal CRM.