Olaniyi Ogunwale Email & Phone Number

Lagos, La, Ng

Lagos, Lagos State, Nigeria

Maiduguri, Borno State, Nigeria

Maiduguri, Borno State, Nigeria

Collection of data on the field and reporting it to Field Operation Assistant on timely manner and according to the standards and requirements of DTM program.Monitor and evaluate the DTM operations, identifying areas of improvement and enhanced efficiency. Carrying out manual rapid registration where needed. Support with field data collection of IDP and returnee figures in the DTM Mobility Tracking activities. Capturing of Beneficiary data and taking photos using approved gadget (camera or webcam) and loading the image to the appropriate platform; through the use of BRAVE Application.Support with alerting the mission office of rapid displacements Liaise with humanitarian partners on the field on triangulation of displacement data and also provide feedback on processed data on the needs and gaps.Tagging and filling beneficiary’s hard copy documents to serve as backup to already uploaded information on the server.Maintaining and ensuring the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules and also ensuring compliance to SOPs or codes of conduct set by IOM.Support food distribution to displaced and vulnerable population in the North-East Monitor the performance of activities and coordinate events for effective delivery Create a feedback mechanism and communicate to appropriate channels Prepare field mission report and suggest possible improvements Ensure the confidentiality of data collected and ensure it is not accessed without permission Triangulation of data collected with the partners for validity and accuracySupport other DTM activities which include BR, POE, FMP and Mobility tracking when required. Support in Stability index and return intentions surveys/assessments.

Ilorin, Kwara State, Nigeria

• Answering inbound calls and providing customers with products and service information via the phone and wireless messages.• Extensive (CRM) application uses in addressing and resolving customer’s queries, com-plaints while on call with a customer as well as sell the service upgrades.• Generating service request for customers’ complaints and requirements thus completing call logs and reports.• Evaluating customers’ needs and provide advice as to products required.• Building customers’ interest in the services and products offered by the company.• Online resolution of MTN customers’ queries with the use of computer applications with the best practices in customer service and delivery. • Meeting Customers Expectations and Retaining Them.• Cross-Selling and Up-Selling of available Products and Services

Ilorin

• Answering inbound calls and providing customers with products and service information via the phone and wireless messages.• Extensive (CRM) application uses in addressing and resolving customer’s queries, com-plaints while on call with a customer as well as sell the service upgrades.• Generating service request for customers’ complaints and requirements thus completing call logs and reports.• Evaluating customers’ needs and provide advice as to products required.• Building customers’ interest in the services and products offered by the company.• Online resolution of MTN customers’ queries with the use of computer applications with the best practices in customer service and delivery. • Meeting Customers Expectations and Retaining Them.• Cross-Selling and Up-Selling of available Products and Services

• Answering inbound calls and providing customers with products and service information via the phone and wireless messages.• Extensive (CRM) application uses in addressing and resolving customer’s queries, com-plaints while on call with a customer as well as sell the service upgrades.• Generating service request for customers’ complaints and requirements thus completing call logs and reports.• Evaluating customers’ needs and provide advice as to products required.• Building customers’ interest in the services and products offered by the company.• Online resolution of MTN customers’ queries with the use of computer applications with the best practices in customer service and delivery. • Meeting Customers Expectations and Retaining Them.• Cross-Selling and Up-Selling of available Products and Services

Ilorin, Kwara State, Nigeria