• Enhanced communication between employees and vendors, leading to 10% better service delivery.• Trained employees on customer interaction protocols, improving response times to client inquiries by 20%.• Played a critical role in restructuring service operations to better meet client needs, leading to a increase in satisfaction amongcorporate clients.

• Managed client relationships ensuring 100% satisfaction for high-end property transactions and leasing services.• Led the creation of a client feedback system, reducing client complaints by 20% through timely follow-up and resolution..• Optimized management processes, reducing response times to tenant requests and improving overall service efficiency.• Collaborated with agents and legal teams to ensure seamless client experiences, from property viewings to closing transactions.

- Effectively addressed customer inquiries and concerns with exceptional customer-facing skills using full digital tools through which Alat onboards and engages customers, key applications used include Finacle, NIBSS portal, and E-portal.- Managed customers transactions, including local and international Funds Transfers, promptly, accurately and efficiently while ensuring discretion and confidentiality, key applications used include Finacle, Purple works, NIP portal, NIBSS portal, etc.-… Show more - Effectively addressed customer inquiries and concerns with exceptional customer-facing skills using full digital tools through which Alat onboards and engages customers, key applications used include Finacle, NIBSS portal, and E-portal.- Managed customers transactions, including local and international Funds Transfers, promptly, accurately and efficiently while ensuring discretion and confidentiality, key applications used include Finacle, Purple works, NIP portal, NIBSS portal, etc.- Assisted in product management by maintaining up-to-date knowledge of the bank’s offerings and helped Customers in on-boarding on the Alat-By-Wema Mobile App and resolve complaints from using the product.- Resolution of customer complaints within SLA via Freshdesk CRM and e-mail channels.- Collaborated with Alat tech support team to ensure smooth and seamless operation for customers.- Provided administrative support, efficiently managing diverse responsibilities, including correspondence handling, document management and process improvement to facilitate seamless branch operations and enhance overall organizational effectiveness. Show less

•Maintained a detailed record of vehicle servicing and inspection.•Assisted in Scheduling regular vehicle maintenance to ensure operational efficiency.