Business Analyst
Current• Developed digital solutions to enhance customer experience in real-time and improve accessibility to quality health services.• Ensured adherence to project timelines and objectives to increase productivity and cost savings.• Led requirements gathering, analysis, documentation, and management.• Collaborated with cross-functional teams to define project scope, and deliver solutions aligned with business objectives.• Elicited business requirements from various business stakeholders, and established strong relationships with key stakeholders, facilitating effective communication throughout the project.• Analysed business continuity plans to identify opportunities for improvement.• Conducted, documented, and modelled the comprehensive analysis of current (AS-IS) and future (TO-BE) business process mappings utilizing tools such as Visio, Jira, Miro, Confluence, Basecamp (for collaboration), Balsamiq and Figma (for wireframing and prototyping).• Developed detailed project artefacts such as business cases, business requirements documents, process maps, and related project deliverables.• Developed flow charts, user stories, use cases, wireframes, conceptual designs, functional diagrams, and descriptions that communicated application design specifications as required.• Created detailed and concise user stories following the INVEST principles and coordinated sprint planning, daily stand-up, and sprint retrospective meetings.• Coordinated the development and grooming of the project backlog and ensured it was visible, transparent, understood, and clear to all.• Created test plans, test cases, test scenarios and coordinated User Acceptance Testing (UAT).• Communicated requirements for changes to business processes, policies, and information systems to the technical teams.• Translated high-level business and user requirements, functional requirements/specifications in an appropriate level of detail suitable for use by IT, developers/project team and vendors.