Olaronke Ogunleye Email & Phone Number

Nottingham, England, United Kingdom

• Ensure that health and safety requirements are observed during StreetWorks activities by adhering to the compliance policies that guide field engineers and suppliers' open reach activities when assessing jobs that come into ZOI. • Send out inquiries to high-pressure and high-voltage asset owners as soon as possible to ensure that the position of their assets is not affected by StreetWorks activities that could endanger the lives of field engineers or people. • Collaborate with suppliers and asset owners to resolve any emergency work within the assigned time that comes to the ZOI team and poses an environmental hazard. • Work with local officials to obtain the necessary permissions and approvals for StreetWorks activities. • Monitor the HotJob and enquire inbox to respond quickly to urgent work that needs to be assessed and released for permits and notices required before jobs can and will be completed, as well as provide more information for asset owners to assess the proximity of their assets to the proposed works.

Newark, England, United Kingdom

• Utilise Microsoft Office tools (Excel, Outlook) and office-designated software to assess and execute daily reports for necessary actions. • Collaborate with cross-functional teams to advocate for customer needs and drive service improvements and delivery. • Develop and implement strategies to break down and explain complex information from technicians regarding the updates of tech units sent for various repairs using technology to study and present to consumers while making and receiving calls. •Improve the data protection process by ensuring compliance by authenticating each inbound or outbound call with security questions to ensure that calls are from registered account holders. • Monitor and ensure timely compliance with return promise dates for tech units submitted for repairs, minimize customer waiting time, and optimize customer satisfaction. • Record call notes explicitly in the CRM system for a comprehensive and informative customer history.

Ikoyi

• Successfully fulfilled local air and land travel requests and queries. Also supporting international air requests for partners and employees through approved travel management companies and registered car hire services.• Enhanced professional relationships with vendors, including travel management firms, hotels, airport passenger assistance, and automobile rentals.• Spearheaded the research for local/international hotel reservation facilities using the intending traveler’s plan/itinerary. • Implemented and managed a computer filing system while improving internal and external data accuracy. Responsible for recruiting 8 front desk/switchboard officers over 3 years while being the trainer for reporting concerns, mentoring, education, and training queries.

Lagos, Nigeria

Managed the database of both guests and internal staff.Received mails and packages and ensured distribution to the correct recipients.Handled filing and records management systems by ensuring data integrity and confidentiality.Managed and responded to all incoming and outgoing mails and calls.I assisted in handling office supplies and equipment inventory by contacting vendors for timely deliveries.Monitored classified email communications and ensured completion of appropriate action.I scrutinized front desk operations to ensure all staff complied with office policies.

Ojodu,Lagos State

Attend to customers on a daily basis and ensure that their needs in terms of purchasing cakes are taken care of.Handling queries and suggestions from customers and ensuring that these queries are address by the right department so as to improve on delivering good customer service.Answering calls from customers and guiding the customers choice via order placed over this platform to ensure good delivery and satisfaction.Ensuring that the pre-ordered cakes are well made and all specification by the customer have been addressed.Paying attention to details and ensuring that upon pick up of all orders,the customer would have little or no complaints of dissatisfaction.

Nigeria

I printed the welcome letters and coordinated with housekeeping to ensure the rooms were in the best condition.Arranged logistics for guests.Welcoming guests on arrival to the hotel and ensuring a smooth and fast check-in process;I performed any related duty given to me by my supervisors.Maintaining the privacy of all guests and ensuring that personal details are not divulged.

Master Of Arts - Ma, International Relations, Merit

Bachelor Of Arts (B.A.), History And International Relations