- While interning I was the only IT support correspondent for the institution for by then they had not hired an IT specialist, hence: for the larger Busia population I was in charge of ensuring network stability at the center, troubleshooting and offering recommendations where necessary. I also ensured that the system and the office computers were functioning properly. In most cases, I offered the necessary maintenance.- In some instances, when requested or convenient I offered customer… Show more - While interning I was the only IT support correspondent for the institution for by then they had not hired an IT specialist, hence: for the larger Busia population I was in charge of ensuring network stability at the center, troubleshooting and offering recommendations where necessary. I also ensured that the system and the office computers were functioning properly. In most cases, I offered the necessary maintenance.- In some instances, when requested or convenient I offered customer care services and guidance,information handling and capturing, and claims analysis and capturing. Show less

- The government had just procured new computers and Ipads for its employees. I helped in theinstallation of operating systems (Windows), antivirus (ESET smart security), ERP software and all thenecessary functionality setup. For the Ipad, I ran training on the usage of the device for all the employees who had the gadget, including; compatibility, network connections, and the various start setups.- I was also part of the team that laid the first-ever ministry to ministry fiber-optic… Show more - The government had just procured new computers and Ipads for its employees. I helped in theinstallation of operating systems (Windows), antivirus (ESET smart security), ERP software and all thenecessary functionality setup. For the Ipad, I ran training on the usage of the device for all the employees who had the gadget, including; compatibility, network connections, and the various start setups.- I was also part of the team that laid the first-ever ministry to ministry fiber-optic connections. From office trunking to ground fiber laying. I terminated the fiber, laid the CAT 6 cables, crimped rj45 pins, and positioned the routers and switches for networking.- I also participated in the evaluation and launch of the bulk SMS platform launched by the county. I took part in the advisory and analysis of the county website, and I further attended and was part of thefacilitation of the county ICT training on website, online security and information sharing and handling. Show less