• Freelance web design• Website management• Internet marketing consulting

IPP provides a variety of payment processing services to businesses of all sizes, including credit card processing, debit card processing, and e-commerce payment processing. IPP also offers a variety of value-added services, such as fraud protection, merchant account financing, and PCI compliance assistance.Support & Deployment Specialist• Set up and created software configuration files for new merchant accounts' POS (Point of Sale) devices.• Created and assigned MID (Merchant ID) numbers and accounts for all incoming new clients/merchants.• Provided support, set up, and updating of POS devices with merchants via phone, working with Dejavoo systems and other POS device manufacturers.• Worked within the TYSYS system to configure all POS devices for merchants.• Created and assigned support help desk tickets in IRIS CRM for merchants, sales agents, and IPP employees.• Created user IDs and profiles for new client merchants.• Supported merchants via phone and email on any issues they may be having with their connections, user accounts in merchant CRM, and POS devices.• Worked with clients/merchants to get them registered in IPP's PCI CRM and in compliance with PCI regulations regarding the security of their POS devices.• Handled all incoming support calls via Ring Central and worked with merchants to resolve issues or forward to the appropriate team within IPP to resolve any merchant issues.• Made phone calls to merchants to confirm how their POS devices were connected to the network (e.g., hard phone line, Wi-Fi, or internet/broadband connection).• Worked with third-party suppliers of POS devices and equipment to procure, order, and ship devices to merchant clients.

CTM, Inc. is a media company that produces a syndicated daily radio show based in Dallas, Texas on various platforms.IT & Customer Service Director• Managed a team of IT and customer service professionals.• Provided customer service, technical support, and billing support to clients and customers.• Oversaw the development and maintenance of three websites.• Coordinated with the respective development teams of those websites.• Provided customer support and technical support via email, live phone support, and text support.• Created templates and workflow documents.• Provided consulting and technical support services.• Provided technical support for the company app for Android and Apple platforms.• Served as the primary editor of video recordings.• Provided Zoom technical support for company meetings.• Coordinated the editing of video and audio with the senior production team.• Provided pre-production and post-production editing and support for the live program.• Troubleshooted audio and video issues during live broadcasts.• Provided research and aggregate work, including producing, acquiring, and scheduling guests.