Olasubomi Abdulmalik Email & Phone Number

London, Gb

London, Gb

Instance Configuration: Setting up and configuring the ServiceNow instance to meet the organization's needs. This involves defining users, roles, groups, and access controls.User Management: Managing user accounts, including creating and disabling user accounts, resetting passwords, and assigning roles and permissions.Security Management: Ensuring the security of the ServiceNow instance by configuring and monitoring security settings, such as access controls, data encryption, and auditing.Role Management: Defining and assigning roles and permissions to users and groups to control access to specific parts of the instance and its data.Application and Module Management: Installing, configuring, and maintaining various applications and modules within ServiceNow, including ITSM, IT Operations Management, HR Service Delivery, and more.Scripting and Customization: Writing and maintaining scripts, such as server-side scripting (JavaScript), to customize and extend the functionality of the ServiceNow instance.Incident Management: Handling incidents and issues reported by users, including troubleshooting and resolving technical problems.Reporting and Analytics: Creating and managing reports and dashboards to provide insights into the performance and usage of the ServiceNow instance.

Established creativity skills, designing new look and a feel for web solutions. Conducting focus groups, interviews and created user personas for products, enhancing communicational and teamwork skills. Gained analytical skills and flexibility skills while observing and analysing usability testing sessions and daily operations to identify opportunities for improvement. Improved organisational skills from streamlining IT coordination support and operations cutting cost by 20%.

Developed excellent decision-making skills and problem-solving skills through improving plans and implementing the plans into new designs. Gained teamwork and management skills, through understanding the clients wants and increased the overall sales by 25% for the firm by creating user-centered designs with the team, signifying the business’s requirements and user feedback. The utilisation of knowledge gained of the latest IT and software trends aided to build user flows, high-fidelity mockups, and prototypes.

Nigeria

Demonstrated organisational skills and development management skills by maintaining and updating the system administration, assets inventorying and backup management. Additionally, created a great strategy to keep all the personal information of the employees of the company, ensuring the information was kept safe, secure, and accurate. Worked in HR department, gained excellent leadership skills, administrating and training the new starters in all departments of the company. Moreover, attained diverse knowledge in all aspect of the business.

Provided excellent customer services to, unusual and time-consuming enquires raised by customers, through logging and processing support calls while gaining adaptability skills and interpersonal skills.Installed and configured computer hardware, software, networks, printers, and scanners and maintaining the overall systems within the firm.

Master'S Degree, Cybersecurity & Human Factor

Relevant modules: Cybersecurity (69%) - Enhanced written and verbal communication skills through presentations and projects with small.

Bsc (Hons) Information Technology And Business Information Systems, Information Technology, Second Class (Upper Division)

Activities and Societies: - Strategic Information Management and Information Systems. - Human Factors in Computer Interaction (User.

Education record