Olasubomi Olasonjoye Email & Phone Number

- Responsible for managing and processing financial data related to the collection of taxes, levies, and other revenue streams.- Conduct thorough analysis of revenue records to identify discrepancies and ensure accuracy across multiple systems.- Generate detailed financial reports for management, presenting key insights and trends related to revenue performance.- Collaborate with internal departments to resolve discrepancies, ensure timely payments, and enhance revenue collection processes.- Provide excellent customer service by responding to inquiries from taxpayers, addressing concerns, and resolving payment issues efficiently.- Utilise Excel and other financial systems to automate routine tasks, improving the efficiency of data entry and reporting processes.- Maintain up-to-date and accurate records, ensuring compliance with legal and regulatory requirements.- Implement process improvements to optimise workflows, reducing errors and improving the speed of financial operations.

London, England, United Kingdom

- Conducted performance reviews resulting in a significant reduction in complaint resolution time and a notable enhancement in customer satisfaction rates.- Proficiently handled a high volume of customer calls, consistently delivering exceptional communication and comprehensive support.- Contributed significantly to AMS's business growth by actively supporting product marketing, sales strategies, and promotional campaigns.- Administered and meticulously managed complaint databases, conducted in-depth analysis of call metrics, performed thorough investigations, and proficiently delivered prompt and effective first-contact resolutions.

• Ensured the society operates within its constitution and regulations• Helped with the running of the society• Coordinated with other societies and university bodies• Worked to strengthen and create good relationships• Engaged with sponsors• Liaised with Events Officers for high profile events

Collaborated with 5 individuals to design, implement and create an e-safety game to be used by school aged students. Requirement is to transform an old-style board game into an on-line game. Team consisted of a project manager, business analyst, developers, database analyst and cyber security. • Illustrated a detailed Entity relationship diagram using a modeller tool• Designed the database and presented it to the team• Utilised MySQL to create, implement, and manage the database of login data and users• Used basecamp and GitHub to manage teamwork and communication.• Researched and implemented performance enhancing measures to ensure that the database runs as efficiently as possible• Composed a detailed report containing DDL scripts

Bow Lane

- Surpassed weekly sales targets by 40% through a dedicated focus on delivering exceptional customer service, thereby driving both personal and store sales to their maximum potential.- Maintained visually appealing and organized merchandise displays while upholding cleanliness and orderliness in both personal and staff-assigned areas.- Assisted with department coordination, interviewing, developing, motivating, promoting, andretaining staff.- Suggested and implemented sales technique improvements rooted in team-derived best practices, fostering enhanced strategies for achieving sales objectives.- Proficiently managed customer returns, addressed complaints, and resolved issues utilizing exceptional communication skills to effectively resolve concerns without necessitating escalations.