Olasumbo Babalola Mba, Csa Email & Phone Number

Richmond, TX, US

Texas, United States

Gathering and analyzing business requirements: Understanding the needs of stakeholders and translating them into functional requirements for SharePoint and ServiceNow implementations.Designing and configuring solutions: Developing solutions using SharePoint and ServiceNow platforms to meet business needs, including customization, workflow automation, and.

United States

• Analyze key aspects of the business to evaluate factors driving results and summarized into presentations
• Identify process inefficiencies through gap analysis and outline sensible solutions
• Apply honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
• Survey clients to ascertain requirements and expectations for product
• Conduct interviews with key business users to collect information on business processes and user requirements
• Interact with internal customers to understand business needs and translate into requirements and project scope

I recently completed comprehensive training as a ServiceNow Administrator, equipping me with the knowledge and skills required to excel in this critical role. The training covered various facets of ServiceNow administration, including:ServiceNow Fundamentals: Developed a solid foundation in understanding the ServiceNow platform, its architecture, and its.

Melbourne, Victoria, Australia

As an Analytics for all Tracked fellow, over a four-week period (40+ hours), we cover an introductory view towards analytics spanning Data Modelling, Business Fundamentals, Data Visualization and SQL.

Sugar Land, Texas, United States

Successfully managed a portfolio of 35+ healthcare clients, achieving a 95% satisfaction rate by providing tailored insurance solutions and promptlyaddressing inquiries and concerns, leading to a 20% increase in client retention year-over-year.Collaborated cross-functionally with sales, customer service, and IT teams to design and launch a client education.

15227 Old Richmond Rd, Sugarland Tx 77498

• Planned, organized and maintained department/office operations utilizing office management and organizational skills to ensure continuous improvement in processes and communicationActed independently as an executive.
• Assisted with preparation of presentations, prepared and maintained reports, correspondence and spreadsheetsPrioritized work appropriately based on importance and met deadlines.Proactively managed details of calendar.

Richmond, Texas, United States

• Responded to customer inquiries regarding new orders, order updates, returns and pricing
• Took payment information and other pertinent information such as addresses and phone numbers to place orders
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Analyzed and summarized customer issues to proffer appropriate solutions and clarifications whilst responding to customers. This reduced the average handle time of calls by 30%
• Assisted in the analysis, investigation, and resolution of 300+ client problems

Richmond, Texas

Led and guided the administration functions of the organization.Oversaw and monitored the activities in the Administration department, and provided direction, supervision, and executive leadership to the team membersOversaw various administrative responsibilities and supervised administrative staff and related administrative duties.Made recommendations for.

• Generated quality assets and low-cost deposits to ensure the Branch’s profitability.
• Processed and reviewed documents for account opening and loan applications.
• Reviewed loan documents upon disbursement and provided reports to the audit department.
• Developed and implemented strategies to sell and cross-sell the Banks’s products (Mastercard, Visa, Online and Mobile Banking, POS, QR etc.) to both existing and prospective customers.
• Evaluated loan applications based on the Bank’s Risk Assessment Criteria and run necessary reports (Credit reports, reference checks etc.)
• Advised Management on the effect of policies based on customers’ perceptions to enhance quality and efficient service delivery in line with the Bank’s operating procedures.

Bachelor Of Technology - Btech, Food Science

Master Of Business Administration - Mba, Human Resources Management And Services