Olasumbo Babalola Mba, Csa Email & Phone Number

Richmond, Tx, Us

Texas, United States

Gathering and analyzing business requirements: Understanding the needs of stakeholders and translating them into functional requirements for SharePoint and ServiceNow implementations.Designing and configuring solutions: Developing solutions using SharePoint and ServiceNow platforms to meet business needs, including customization, workflow automation, and integration with other systems.Collaborating with stakeholders: Working closely with business users, IT teams, and vendors to ensure alignment between business requirements and technical solutions.Documentation: Creating documentation such as functional specifications, user guides, and training materials to support the implementation and ongoing use of SharePoint and ServiceNow solutions.Testing and quality assurance: Conducting testing to ensure that SharePoint and ServiceNow solutions meet functional and technical requirements, and troubleshooting issues as they arise.Training and support: Providing training and support to end users to help them effectively use SharePoint and ServiceNow solutions to accomplish their tasks.Continuous improvement: Identifying opportunities for process improvement and optimization within SharePoint and ServiceNow environments, and making recommendations for enhancements or updates.Stakeholder management: Managing relationships with stakeholders, including gathering feedback, addressing concerns, and communicating updates on SharePoint and ServiceNow initiatives.

United States

• Analyze key aspects of the business to evaluate factors driving results and summarized into presentations• Identify process inefficiencies through gap analysis and outline sensible solutions• Apply honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement• Survey clients to ascertain requirements and expectations for product• Conduct interviews with key business users to collect information on business processes and user requirements• Interact with internal customers to understand business needs and translate into requirements and project scope• Support leadership team with reporting, analysis, and business presentations to inform divisional strategies• Assess impact of current business processes on users and stakeholders and evaluated potential areas for improvement• Develop KPIs, and track KPI progress, present reports, and insights to relevant stakeholders• Analyze feedback reports in PowerBI to implement improvement, raising customer satisfaction ratings to 98%

I recently completed comprehensive training as a ServiceNow Administrator, equipping me with the knowledge and skills required to excel in this critical role. The training covered various facets of ServiceNow administration, including:ServiceNow Fundamentals: Developed a solid foundation in understanding the ServiceNow platform, its architecture, and its key components.Configuration and Customization: Acquired hands-on experience in configuring and customizing ServiceNow applications, including Incident Management, Change Management, and Service Catalog.User Management: Learned to efficiently manage user accounts, roles, and groups, ensuring secure access and appropriate permissions.Service Catalog Design: Gained expertise in designing intuitive service catalogs, streamlining service requests, and improving the user experience.Workflow Automation: Mastered workflow design and automation, creating efficient processes for incident resolution, change management, and other service processes.Scripting and Integrations: Developed scripting skills using JavaScript to enhance functionality and integrate ServiceNow with other systems.Reporting and Analytics: Learned to create meaningful reports and dashboards, providing actionable insights for data-driven decision-making.Service Level Management: Explored best practices for setting up and managing SLAs to meet service quality objectives.I am also versatile with Maintenance and Upgrades, Security and Compliance, and ServiceNow Administration Best Practices.My training experience emphasized hands-on exercises, real-world scenarios, and practical application to ensure readiness for the challenges of managing and administering the ServiceNow platform effectively.I am enthusiastic about applying this knowledge to drive operational excellence and innovation within my organization as a proficient ServiceNow Administrator.

Melbourne, Victoria, Australia

As an Analytics for all Tracked fellow, over a four-week period (40+ hours), we cover an introductory view towards analytics spanning Data Modelling, Business Fundamentals, Data Visualization and SQL.

Sugar Land, Texas, United States

Successfully managed a portfolio of 35+ healthcare clients, achieving a 95% satisfaction rate by providing tailored insurance solutions and promptlyaddressing inquiries and concerns, leading to a 20% increase in client retention year-over-year.Collaborated cross-functionally with sales, customer service, and IT teams to design and launch a client education program that improved understanding of plan features and benefits, evidenced by a 40% drop in support tickets related to plan inquiriesUsed consultative techniques to understand customer needs and make strategic referrals to appropriate business unitsAnswered product and service questions, suggesting other offerings to attract potential customersClarified customer issues and determined root cause of problems to resolve product or service complaints.

15227 Old Richmond Rd, Sugarland Tx 77498

Planned, organized and maintained department/office operations utilizing office management and organizational skills to ensure continuous improvement in processes and communicationActed independently as an executive assistant, handled highly confidential correspondence and information.Analyzed problems and participated in decisions affecting the divisionsSupported other executive leaders in the POR and provided back-up departmental support, as neededCollaborated with the Program Manager to manage the administrative affairs of the Office of the Assistant Continental Overseer of the RCCG The Americas, to ensure identified priorities are addressed in a timely, confidential and professional manner.Arranged numerous appointments, meetings, conferences, teleconferences and retreats for the executive leaders of RCCG The America Region 2 including the generation of agendas and documented minutes for meetings.•Assisted with preparation of presentations, prepared and maintained reports, correspondence and spreadsheetsPrioritized work appropriately based on importance and met deadlines.Proactively managed details of calendar and appointments, secured pertinent supporting documents for daily/weekly briefings, re-confirmed and remained up-to-date on details of meeting and itineraries, prepared well in advance for upcoming deadlines and communicated all of these on a continual basis.

Richmond, Texas, United States

• Responded to customer inquiries regarding new orders, order updates, returns and pricing• Took payment information and other pertinent information such as addresses and phone numbers to place orders• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.• Analyzed and summarized customer issues to proffer appropriate solutions and clarifications whilst responding to customers. This reduced the average handle time of calls by 30% • Assisted in the analysis, investigation, and resolution of 300+ client problems

Richmond, Texas

Led and guided the administration functions of the organization.Oversaw and monitored the activities in the Administration department, and provided direction, supervision, and executive leadership to the team membersOversaw various administrative responsibilities and supervised administrative staff and related administrative duties.Made recommendations for process improvements and assisted with the design of work processes.Monitored workplace environment and culture and developed ideas for helping promote and maintain a positive, comfortable workplace.

• Generated quality assets and low-cost deposits to ensure the Branch’s profitability.• Processed and reviewed documents for account opening and loan applications.• Reviewed loan documents upon disbursement and provided reports to the audit department.• Developed and implemented strategies to sell and cross-sell the Banks’s products (Mastercard, Visa, Online and Mobile Banking, POS, QR etc.) to both existing and prospective customers.• Evaluated loan applications based on the Bank’s Risk Assessment Criteria and run necessary reports (Credit reports, reference checks etc.)• Advised Management on the effect of policies based on customers’ perceptions to enhance quality and efficient service delivery in line with the Bank’s operating procedures.• Ensured all statutory/regulatory reports to relevant departments (Legal, Compliance, Credit and eBusiness) are made within required timescales.• Carried out all transactions and credit writing in accordance with the operating procedures of the Bank.• Identified, analyzed, and reported credit risks in retail and commercial transactions through the Bank’s Credit Approval Memorandum.• Maintained local credit documents database and follow through on maturing obligations alerts.• Structured and managed different finance facilities (Consumer loan, Invoice Discounting Facility, Local Purchase Order Financing, Contract Financing Facility, Import Financing Facility, Letters of Credit, Overdraft etc).

Bachelor Of Technology - Btech, Food Science

Master Of Business Administration - Mba, Human Resources Management And Services