A versatile, analytical, self-determined and hardworking I.T. oriented individual who is always determined to achieve the best results. Strong communication skills, multitask, a quick thinker who is able to collect and analyses information, digest facts, figures and quickly grasp complex and technical issues.Excellent negotiation and problem-solving skills and swiftly identifies the root of any problem and develops an effective solution. Proven ability to manage and complete project to the highest standard with meticulous attention to details and within agreed deadlines.Key skills• A good understanding of Microsoft office technology, its licensing attributes andimplementation.• A good understanding of azure active directory and office 365 to manage users identity.• A basic understanding of SQL server, query level understanding for data access.• Able to manage enquiries and requirements through ticketing technologies like Zendesk,Fresh Service and Jira.• Able to respond to enquiries from users and help them resolve any software or hardwareproblems• A good understanding of managing priorities and escalations when necessary.