➔ Oversaw a 20% reduction in incident response time by implementing agile ITIL practices and optimizing service delivery processes.➔ Redesigned workflow processes to reduce processing time by 40 minutes and increased daily output by 77%.➔ Fostered collaboration between marketing and sales teams, which boosted lead-to-sale conversion rates and customer acquisition by 83%.➔ Conducted detailed financial analysis and identified 10+ cost-saving opportunities, contributing to a $63K reduction in operational expenses.

➔ Founded a SaaS startup specializing in the development of innovative logistics management software, enhancing efficiency, timely delivery, safety, quality, and transparency of various shipments from the vendor to the customer/end user.➔ Engaged in all aspects of business development, including market research, finance, operations, and marketing, ensuring alignment with company vision.➔ Defined the company's vision, goals, and objectives; recruited and trained new team members.➔ Cultivated and maintained professional relationships with potential investors and partners; represented the company at startup and business events across Africa.➔ Led company growth from concept to acquiring 110+ logistics partners across 4 markets with 34,000 average daily shipment processed on Xerkzes and an annual revenue of $2+ million in just 2 years.

➔ Directed a team 0f 20+ employees, fostering a culture of collaboration and boosting team performance by 30%.➔ Streamlined inventory management processes across 3 stores, reducing stock discrepancies by 25%.➔ Managed partnerships with DHL, FedEx, GIG, TNT etc. leading to a 10% cost reduction in delivery fees and 14% increase in delivery time.➔ Negotiated with suppliers to enhance product quality while maintaining cost, improving customer satisfaction scores by 11%.➔ Leveraged data analytics to inform strategic decisions, resulting in a 20% improvement in operational efficiency.

➔ Orchestrated the daily operations of IT infrastructure support, reducing system downtime by 98%.➔ Managed server operations and Active Directory for a network supporting 120+ users, ensuring 99.8% availability.➔ Conducted rigorous application performance monitoring, reducing error rates by 60% through proactive patch management and fine tuning.➔ Played a pivotal role in the successful audit of IT security procedures, ensuring compliance with industry standards.