Olatunbosun Ayodele Msc., Aws Certified, Ceh, Comptia, Scrum Email & Phone Number

Detroit, Mi, Us

New York, United States

• Integrated a data lake pipeline monitoring dashboard with Datadog, resulting in a 20% improvement in issue detection and resolution time.• Configured AWS Multi-Factor Authentication in IAM, strengthening security and decreasing unauthorized access attempts by 40%.• Applied Agile/Scrum methodologies, increasing project delivery efficiency and reducing time to market by 20%.• Utilized SharePoint to enhance documentation security, management, and collaboration, improving information accessibility by 30%.• Leveraged AWS cloud services (AWS EC2, auto-scaling, and ELBs), ensuring 99.99% uptime during unexpected load bursts.• Initiated S3 data store, versioning, and lifecycle policies, improving data durability and availability.• Created monitors, alarms, and notifications using CloudWatch and SNS, reducing critical incidents by 30% and improving response time.• Managed IAM, RDS, Route 53, AWS VPC, RDB, DynamoDB, SES, AWS SQS, ENDPOINT and AWS SNS services, and minimizing disruptions.• Documented IAM run book, playbooks, and administration tasks, reducing system management time by 40%.• Created and managed all aspects of users and group in Azure AD• Troubleshot and resolved azure services related issues and managed azure Identities and Governance.• Granted user access following the least privilege principle, decreasing security risks by 30% and ensuring compliance.• Troubleshot user access errors, resulting in a 20% reduction in incidents and improved user satisfaction.• Used ServiceNow for change requests, reducing implementation time by 25%.• Developed continuous delivery on AWS, reducing software deployment time by 50% and increasing deployment frequency.• Optimized AWS infrastructure, improving system performance and availability.• Enhanced security groups measures, reducing security incidents by 40% and ensuring compliance.• Utilized Infrastructure as Code (IAC) with CloudFormation, reducing manual configuration and deployment errors.

Troy, Michigan, United States

• Achieved 95% customer satisfaction rating and reduced response time for telephone calls.• Resolved 50 customer issues daily, demonstrating efficiency and productivity. Increased self-service resolution rates through improved knowledge base structure.• Maintained 99% compliance with change ticket creation and documentation in ServiceNow.• Resolved 80% of user and support issues within SLA timeframe. Met SLA requirements by responding to 100% of service requests on time.• Served as the initial point of contact for users seeking technical assistance.• Received and logged incidents and service requests from users through various channels (phone, email, chat).• Assessed and prioritized incidents and service requests based on their impact and urgency.• Resolved straightforward issues and escalated more complex problems to higher-level support teams.• Provided step-by-step guidance to users in troubleshooting and resolving technical problems.• Documented all interactions, including details of incidents, troubleshooting steps, and resolutions.• Contributed to the creation and maintenance of knowledge base articles for common issues.• Notified users of incident resolutions and ensure customer satisfaction through clear and concise communication.• Provided remote assistance to users, utilizing remote desktop tools to troubleshoot and resolve issues.

Lagos, Nigeria

• Developed, implemented, and maintained security policies and procedures. Also, ensured compliance with relevant regulations and standards. • Regularly scanned and assessed systems for vulnerabilities and coordinated and tracked the remediation of identified vulnerabilities. • Identified and assessed potential risks to the organization’s information systems and evaluated vulnerabilities in software, hardware, and networks. • Implemented and managed data encryption and access controls. And ensure data privacy and compliance with data protection regulations. • Monitored security alerts and notifications and responded to and investigated security alerts. • Collaborated with IT teams, management, and other stakeholders to ensure a comprehensive approach to security. • Conducted security awareness training for employees and new recruits. Also, promoted a culture of security within the organization.

Lagos, Nigeria

• Resolved Tier I technical issues through our ticketing system, achieving a 95% customer satisfaction rating.• Maintained an average response time of 30 minutes, meeting or exceeding established Service Level Agreements (SLAs).• Documented interactions and escalated complex issues, reducing resolution time by 20%. Tracked customer interactions following protocols.• Effectively managed multiple inbound channels, maintaining a 98% customer satisfaction score.• Collaborated with 10+ team members, in reducing support tickets and increased efficiency. Providing remote support to end-users, either through phone, chat, or remote desktop tools. • Creating and maintaining a system for logging and tracking support requests.• Ensuring and categorizing tickets based on severity and impact on business operations. • Configuring and installing software applications and documenting solutions to common issues for future references.

Master Of Science, Cybersecurity And Information Assurance

Activities and Societies: Member: The National Society of Leadership and Success.

Associate'S Degree, Cyber Security: Computer Information System, Overall Gpa: 3.94/4

Activities and Societies: Member Phi Theta Kappa Honor Society The Alpha Upsilon Zeta Chapter (WCCCD) Deans list: Fall Semester, 2019.

Bachelor'S Degree, Accounting And Finance