Olatz Cornejo Adrian 🪄 Email & Phone Number

Sydney, New South Wales, Australia

Being the first point of contact for guests, greeting them, and responsible for supporting with the general administration tasks.- Provide customer service excellence by answering enquiries and resolving issues, to build rapport retention.- Manage rooms, Check-Ins and Check-Outs, using hotel software.- Redirecting and answering calls, providing friendly and knowledgeable assistance.- Ensure and enhance accuracy and integrity of all documentation and data of clients information, in the internal database.- Maintain accurate records of guests payments details in the record management system.- Collaborate with housekeeping team to address guests concerns and ensure their satisfaction.

Sydney, New South Wales, Australia

Greeting and serving customers, providing detailed information about the menu.- Take orders and serve beverages and food items in a time efficient manner.- Advice and assistance to customers with a positive attitude.- Prepare and serve specialty coffees and teas.- Manage cash and electronic payments.- Multitasking various front of the house duties.

Involved in the process of withdrawing Ulster Bank from the Irish market. The main aim was to delivered successful customer outcomes by investigating queries, managing closure requests, and verifying customer information.- Ensure calls, tasks, postal and emails are answered within Service Level Agreement timeline, and following the bank process.- Assured appropriate outbound/inbound contact strategy is adhered to and follows General Data Protection Regulation.- Management of the bank's internal system to carry out procedures and verify customer information.- Guarantee all policies, procedures and controls as laid down by the business are complied with, and are applied appropriately in line with regulatory requirements.- Responsible for conducting necessary customer data analysis and sending letters to clients. - Working with Quality and Operations teams to align and improve the process.- Processing bank-line payment transactions, such as transfer of funds, refunds and cheques to ROI accounts and International ones. - Quality Assurance Control in order to comply with guidelines, and meet SLA targets, while having the knowledge of productivity and time management.

Dún Laoghaire-Rathdown, County Dublin, Ireland

Ensure the delivery of prompt serving speciality coffees efficiently. - Identified and focused on customers’ needs.- Take orders and service beverages and food in an time efficient manner.- Taking accurate orders from clients, including special restrictions as allergies or intolerances.- Correctly followed all health, safety, and sanitation guidelines.

Rathfarham, County Dublin, Ireland

Providing excellent customer service in a high volume enviroment. - Advised and assisted customers with a positive attitude.- Delivering foods and drinks to guests in a timely manner.- An expert on latte art and speciality coffee.- Maintenace and cleaning of coffe machine and work area.- Competent solving unforeseen challenges.

Dún Laoghaire, County Dublin, Ireland

Take orders and serve berverages and food items to the tables in a time efficient manner.- Managed rush times with efficient, level-headed customer service. - Processing bills accurately and efficiently. Handling cash and electronic payments.- Preparing and serving clients´ food and beverages professionally.- Responsible for leading and training colleagues in daily tasks.

Rathmines, County Dublin, Ireland

Contribute to the development of children´s emotional and affective capacities.- Provided excellent customer service; attended all parents' queries and concerns, demonstrating expertise, achieving 100% positive outcome.- Efficient in having the regulatory paperwork in order.

Dundrum, County Dublin, Ireland

- Responsible for leading and training colleagues in daily tasks and routines.- Handled all children´s reports, by ensuring that all the information was up to date and completed, achieving a maximum level of data accuracy.- Provided inclusive education.

Dublin, County Dublin, Ireland

- Looked after two children, 4 and 7 years old, ensuring their safety and caring them.- Provided them with fun and stimulating activities like playtime, baking, arts and crafts...- Contribute emotional support and recognized their emotions.

Bilbao, Basque Country, Spain

- Effectively implemented and carried out Glenn Doman methodology, stimulating early learning in children (ages 0 to 3).- Implemented the use of pictograms for students with Special Educational Needs, aiding them in achieving their developmental milestones. - Carried out Project- Based Learning methods with children (age 2), acquiring knowledge by exploring real-world problems.

Portugalete, Basque Country, Spain

- Provided opportunities for children (age 2), to develop their skills.- Promoted learning and daily life tasks in their early childhood.

Higher National Diploma

- Design, implement and evaluate educational projects and programmes for childcare in the first cycle of Pre-school Education (0-3 years)..

Diploma Of Education, Intervention With Women In Situation Of Mistreatment And Social Exclusion

- Acquire tools and criteria for analysis and intervention with women in situations of abuse and social exclusion. - To analyze the causes.