-Overseeing daily operations of the company and ensuring they run efficiently and effectively.-Developing and implementing policies and procedures to improve operational systems, processes and best practices.-Collaborating with other departments and stakeholders to align operations with company strategy and goals.-Developing and maintaining relationships with key suppliers.- Managing operational budgets: Developing and overseeing budgets to ensure financial efficiency and cost-effectiveness.During this period, I have implemented the following measures to improve the security of the company,-Rollout of cloud telephone systems across the enterprise, office and stores.-Implemented Microsoft Azure for the company-Implemented Veeam backup for the company's data-Established internal controls, such as cash audits of stores and offices, vouchers, health and safety, etc.

-Provide IT support and manage the company's IT infrastructure.-Manage and supervise applications for the company's database.-Responsible for the development and implementation of company projects.-Manage and upgrade franchise software and hardware devices.-Create and maintain system manuals and consolidate processes and procedures for ease of use.-Coordinate with third parties as needed.-Implement and maintain Stock Management System and manage cash flow and POS/Cash Control.-Track deposits and floats to ensure correct float in all POS, managing cash, vouchers and petty cash.-Manage Health & Safety and provide training & development to the team.-Act as an Office Coordinator, manage contracts with third parties, manage access control for keys, alarms, and fobs, and maintain inventory of access control materials.-During this time I introduced software for shift planning and HR to speed up and automate the process

-Provide a positive customer experience through fair, friendly, and courteous service.-Handling cash and credit card transactions accurately and efficiently.-Open and close the store and manage cash at the point of sale.-Worked well with other employees to ensure smooth processes.-Keeping track of inventory and re-stocking when necessary.

Assisted in designing and developing the store's website, and managed daily operations such as handling orders, addressing customer inquiries and updating products

Managed administrative tasks, including car registrations, event coordination, and providing telephone support.

Provided exceptional customer service and telephone assistance, managing administrative tasks including bank transfers and implementing policies within the financial sector.