Duties: • Develop and maintain automated test scripts for regression, functional, and performance testing of language learning games.• Collaborate with cross-functional teams to gather testing requirements and ensure alignment with game design objectives.• Design and execute integration and end-to-end tests to validate user interactions within the game environment.• Engage in extensive play sessions to understand gameplay mechanics, features, and overall user experience.• Conduct tests on various platforms (PC, consoles, mobile) to ensure consistent performance and functionality across devices.• Conduct root cause analysis on defects, providing detailed reports and suggestions for improvements to the development team.• Implement continuous integration/continuous deployment (CI/CD) pipelines to streamline the testing process and enhance software quality.• Monitor and analyze test results, generating comprehensive reports to facilitate decision-making.• Participate in code reviews and provide feedback to enhance code quality and maintainability.• Develop and maintain a suite of performance tests to ensure game responsiveness and scalability under load.Tools & Frameworks:• Testing Frameworks: Selenium, Appium, JUnit, TestNG, Robot Frameworks• IDEs: IntelliJ IDEA, Visual Studio Code• Test Management: Jira, TestRail• Cloud-Based Test Environment: AWS Device Farm, BrowserStack, Sauce LabsAchievements:• Increase test coverage by implementing automated tests, leading to a significant reduction in manual testing efforts and faster release cycles.• Successfully integrate Agile methodologies into the testing process, significantly improving collaboration and communication within teams.

Duties:• Collaborated with stakeholders to gather requirements and ensure software met user needs in healthcare services.• Developed and executed comprehensive test plans and manual test cases, covering both positive and negative scenarios.• Validated key functionalities across web and mobile platforms, including patient management, medication scheduling, and appointment booking.• Performed UI testing to assess ease of use, focusing on accessibility for healthcare professionals with varying skill levels.• Identified and tracked defects using JIRA Xray, providing clear reproduction steps for resolution.• Supported automation testing by verifying scripts written in Python, Robot Framework, and Selenium.• Conducted regression testing to ensure new features did not disrupt critical functionalities.• Participated in daily stand-ups to address testing progress and discuss any blockers encountered.• Assisted in user acceptance testing to confirm the final product aligned with user expectations.Tools and Frameworks:• JIRA Xray for defect tracking and management.• GitHub for version control and sharing test cases/results.• Python for automation testing script validation.• Robot Framework for automation testing.• Selenium for automation testing.• Postman for manual API testing.Achievements:• Enhanced software quality by ensuring that user needs were met through effective stakeholder collaboration.• Successfully executed comprehensive testing strategies that facilitated the identification and resolution of critical defects.• Improved accessibility and user experience for healthcare professionals through diligent UI testing.• Contributed to team collaboration and transparency through well-documented test cases, results, and defect logs.• Ensured compliance with accessibility standards, benefiting users with disabilities.• Validated system performance and stability during peak usage, ensuring reliability in healthcare services.

Duties:Ensured the quality and performance of web and mobile applications for a food delivery platform.Participated in daily stand-ups to share progress and identify blockers.Collaborated with developers and product owners to refine user stories and acceptance criteria.Wrote and executed manual test cases for critical features like order flow, delivery tracking, and payment gateways.Developed and maintained automated test scripts for regression and functional testing.Integrated automated tests into the Jenkins CI/CD pipeline for continuous testing.Managed test cases and tracked defects using Jira Xray.Tested API endpoints for order processing, payment confirmation, and restaurant data validation.Executed regression tests to verify core app features after updates.Collaborated with developers to retest and verify bug fixes.Performed mobile-specific tests for GPS functionality, push notifications, and app responsiveness.Assisted with performance testing during peak traffic periods.Tools and Frameworks:Testing Tools: Postman (for API testing), BrowserStack (for mobile testing).Automation Tools: Python (for automated test script development), Jenkins (for CI/CD integration).Defect Management: Jira Xray (for managing test cases and defect tracking).Achievements:Improved test efficiency by developing and maintaining automated test scripts in Python.Integrated automated tests into the CI/CD pipeline, facilitating quick issue resolution and continuous testing.Successfully verified core app features through extensive regression testing, ensuring no bugs were introduced after updates.Contributed to the app's stability during peak traffic periods, enhancing user experience during promotions and high-demand times.

As a lead Shift Manager, I was responsible for overseeing daily operations, ensuring high performance from the team, and maintaining quality service standards. • Training & Mentorship: Trained and mentored new employees to enhance overall team performance and ensure smooth operations.• Team Supervision: Supervised employees to maintain company standards for food quality and service while ensuring task completion to meet both business and customer needs.• Operational Excellence: Ensured compliance with cleanliness and operational standards, regularly monitoring adherence to food handling and safety protocols.• Crisis Management: Led by example during busy periods or unexpected situations, staying composed and setting a positive tone for the shift team.• Task Delegation: Efficiently assigned tasks, managed restaurant opening and closing procedures, and ensured seamless communication between shift teams.• Customer Service: Addressed customer concerns promptly, maintaining high service ratings and ensuring positive customer experiences.• Inventory Management: Managed inventory levels, ensuring proper stock availability and efficient ordering processes.• Staff Scheduling: Handled shift scheduling, providing coverage and resolving staffing challenges when needed.• Cash Handling & Procedures: Monitored cash handling practices to ensure accuracy and adherence to financial protocols.• Developed strong leadership skills through effective training, mentorship, and team supervision.• Enhanced problem-solving and crisis management abilities by maintaining calm during high-pressure situations and addressing operational challenges.• Improved customer service by promptly addressing concerns and consistently upholding service quality.• Strengthened inventory and cash management skills through regular oversight of stock levels and financial practices.