• Orchestrated and supervised a team of three members, fostering synergy with internal stakeholders to seamlessly transition data into the Wellspring Software system, culminating in a noteworthy 50% enhancement in workflow productivity• Analyzed new inventions alongside stakeholders for potential market adoption and commercialization

UX Research Associate• Assisted in researching and designing 20+ projects that helped the company win 84% of the client market in Q1-Q3 2019.• Designed user observance studies to provide 850+ customers with 5+ products that meet their preferences and requirements.• Collaborated with a 7-member UX team to create personas, scenarios, user journeys, story maps, and user flows in the first week of employment.• Targeted clients by observing user studies and translating research findings into insights that helped grow our client customer base by 50%.

• Conduct thorough analysis of customer documentation and information to ensure accuracy and completeness.• Diligently reviewed and remediated more than 100 thousand customer account packages in alignment with stringent audit requirements, ensuring meticulous adherence to local regulations and fostering a culture of uncompromising compliance

• Managed and processed over 500,000 customer transactions, applying attention to detail and analytical skills to improve service quality and operational efficiency• Collaborated with technology teams to support banking systems, enhancing customer experience and aligning with business process improvements