Oldair Da Silva Email & Phone Number

Pompano Beach, Fl, Us

Miami/Fort Lauderdale Area

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 52,000 worldwide employees are passionate about moving our clients’ business forward.

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Truth Technologies Inc. (TTI) provides products and services to assist you with all of your Anti-Money Laundering, USA Patriot Act Compliance, CIP, KYC, and due diligence needs. Use our Resources and Links to research the problems that contribute to $3 Trillion USD in fraudulent financial transactions every year. If you are a commercial or legal enterprise that needs assistance with compliance and fraud control, review our product and service offerings on how TTI can help you prevent and stop fraudulent transactions at your company.• Responsible for a Client Services department providing support services to over 175 clients worldwide

Miami/Fort Lauderdale Area

Peak 10 provided IT infrastructure solutions that ensured the 24/7/365 availability and security of a customers’ critical data and applications. Customer-centric and cost-competitive, Peak 10 solutions were designed to scale and adapt to customers’ changing business needs, enabling them to increase agility, lower costs, improve performance and focus internal resources on their core competencies — all while maintaining uptime, access and security. As an Account Manager at Peak 10 my responsibilities included:• Managing an account deck of more than 100 client accounts ranging from mid to large size businesses• Utilized solution selling skills and later Sandler Sales Training to maintain and upsell clients ensuring continued/increased revenue stream• Achieved and surpassed sales and client retention targets in 2015 and 2016 qualifying for the Sales Excellence trip 2 years in a row and was on track to achieve 2017 objectives

North Miami, Fl

Employed by a SSAE16 certified Fortune 500 software company• Managed multiple client projects ranging from software upgrades to client implementations• Assisted in the resolution of issues that may arise during the project lifecycle to ensure deliverables and client satisfaction• Partnered with Business Owners, SunGard internal Support, Pre-Sales, Consulting, Product, Accounting, and Implementation teams to ensure that client projects, requests, and issues are completed and addressed in a timely manner• Held weekly project status calls with both the client and senior level executives

North Miami, Fl

• Managed an account deck of more than 35 client accounts• Managed multiple projects from software upgrades to client implementations• Utilized solution selling skills to maintain and upsell clients ensuring continued/increased revenue stream• Achieved and surpassed sales and client retention targets in 2011, 2012, and 2013 and was on track to achieve 2014 objectives

North Miami, Fl

• Managed a team of 4 support/implementation consultants providing 24x7x365 support• Managed all aspects of client projects involving some of the biggest financial institutions in the world• Managed client expectations to ensure that projects are completed successfully and ahead of and/or in line with agreed timescales• Ensured that all project information is documented and processed in accordance with SSAE16 standards• Ensured that operational procedures are documented and adhered to in accordance with SSAE16 standards• Performed daily review of the prior day’s issues (both open and closed) and review/approve Root Cause Analysis reports prepared by senior support/implementation team personnel• Put together an automated system to inform clients at 80% of or exceeding their service level agreements which generated over $150,000 in revenue the first month alone• Provided Accounting department, existing clients, and the Sales department SQL reports used for billing as well as revenue generating opportunities• Managed Quality Assurance efforts related to new product versions and releases• Managed the promotion of new product versions from UAT to Production environments• Managed deployment of monthly Windows patches on UAT and Production Web servers• Managed client enhancement requests via task-tracking software• Managed a customer base of over 120 clients arranging one-on-one meetings to analyze the services currently being utilized and how they are being utilized afterwards providing additional training, and introducing new product enhancements

Miami, Fl

Previously employed by a wholesale fiber-optic services provider offering capacity in North, Central, and South America using SDH/Sonet standards• Managed a team of first and second level NOC engineers based in Buenos Aires, Argentina• Managed all aspects of multi-million dollar projects from inception to finish as well as building a network of relationships between the customer and all groups within the company all the while remaining the single point of contact for any and all issues• Continually working to move projects to a successful completion ahead of and/or in line with agreed timescales• Ensured that all project information is recorded in the LANautilus company database• Ensured that all post project activity is completed in line with LANautilus protocols, on time and accurately • Worked with new customers to formulate the Operational procedures which will be used when their technical personnel begin to interface directly LANautilus technical personnel• Worked with new customers to formulate guidelines related to their collocation spaces as well as the procedures applicable to each physical location (PoP) worldwide • Performed daily review of the Global Crossing GNOC Morning Report and identify switch and transport network events that may require Root Cause Analysis• Worked with the superiors to review, approve and finalize Root Cause Analysis reports within the 5 business day deadline• Referred out and track action items originated from Root Cause Analysis reports; drive action items to completion interfacing directly with all departments within the company • Drafted Final version of customer Monthly Activity Reports and submit to the responsible technology manager, legal and regulatory team members for review and approval• Individually analyze the services currently being utilized by each customer in an effort to determine if they are using the best solution for their needs

Boca Raton, Fl

Previously employed by a Storage Service Provider (SSP) that offered remote data storage, capacity on demand and data protection services. Responsibilities included the monitoring of Storage Network Access Points, the Provisioning of remote data storage capacity, customer backups and restores, the management of internal and external trouble tickets, and hardware/software support to internal and external clients.

Fort Lauderdale, Fl

Previously employed by ISO 9000 certified company that provided Universal Messaging Services as well as calling card services for customers in Europe, Asia, and South America. Responsibilities included project management, service delivery, the ordering, testing, and provisioning of data and voice circuits from LECs and IXCs, and being the main point of contact for clients working with Customer Service, Engineering, and Commercial departments ensuring the prompt completion of all assigned projects ahead of or in line with agreed timescales.

Morristown, Nj

Resolved customer inquiries regarding wireless communication services, equipment and network issues for customers in two regional marketsProvided first, second, and third level technical support to internal as well as external customersResolved roaming and negative file issuesManaged network trouble tickets using Remedy Put in charge of System Performance for the Philadelphia Super System

Union, Nj

Assisted in the daily operations of a rental car branch, which included the preparation of vehicle rental contracts, maintaining the cash flow of daily income and training new employees.

Bachelor Of Arts, Political Science

Graduated with a degree in Political Science.

Education record