 Facilitate team for better creativity and tries to improve the efficiency of the development team. Responsible for managing the scrum process with the coordination of scrum team in Agile methodology. Responsible to remove the impediments for the scrum team.

Following the initial sales contact support the sales team in pre-sales, sales and post-sales activities. Main role is to perform technical consultations and support business. Everyday contact with our partners and customers. Collect all the necessary technical information from the customer environment and transform it into a technical project for our print management solution. Participate in customization development, troubleshooting, acceptance criteria, documentation and… Show more Following the initial sales contact support the sales team in pre-sales, sales and post-sales activities. Main role is to perform technical consultations and support business. Everyday contact with our partners and customers. Collect all the necessary technical information from the customer environment and transform it into a technical project for our print management solution. Participate in customization development, troubleshooting, acceptance criteria, documentation and recovery scenarios related to our products. Be a member of the group which consults or improves the product. Transfer experience of the customer environment back to the product. Provide complex consultations to internal departments (R&D, Customer Support Services, Sales, Education and etc.). Provide training for partners. Show less

Member of Internal Architecture Team

Design, implementation and development End User Monitoring systems (HP BAC). Integrating other system (HP OM, HP NNM) into BAC. Transfer existing service catalogue into HP BAC and provide its maintenance and management. Create monthly reports of SLAs fulfillments for customer

Design and review ITIL processes Design and implementation End User Monitoring systemsDesign and implementation software solutions

Creating Competence Centre BTO-Operations and its strategy and developmentActing as responsible for communication with HP Software