Ole Benjamin Christensen Email & Phone Number

Copenhagen, DK

Ballerup, Copenhagen

Copenhagen Area, Denmark

Incident & Problem Manager at PFA EPI-CenterTo drive the Incident and Problem Management process in PFA, and ensure the process is followed across the organization.Being the primary contact for the entire PFA-organization, outsourcing partners, suppliers and vendors for all unscheduled interruptions to the IT Service in PFA.Ensure the communication through.

København

Freelance Consultant via MIND4iT.Aassignment goal: To structure the incoming tasks in PFA's EPI-Center by implementing the Dispatcher role.Implementation of Dispatch role in PFA EPI-Center.Managing the incident flow, prioritizing and assign tasks between 5 Incident / Problem Managers.Handling tickets and perform housekeeping in Service Management Tool.

København

• Freelance consultant via eWork GroupIT Project Coordinator at TeliaSonera Daisy project.Project goal is to consolidate all the Nordic datacentres into 4 datacentres placed in Sweden and Norway.Assignment: To solve.
• Documentation and physical inventory of approx. 1500 servers, network and storage components located in two sites.
• System assessments: Having interviews with system responsibles and owners in order of the preparation of system assessments at approximately 100 systems / applications. System assessments is the foundation of the.
• Preparation of technical site description of TeliaSonera's two Danish data centers.

• Technical coordinator and Project Manager on Windows2000server upgrade project.The project scope is to move business applications running on approx 200 servers to new platforms.
• Preparation and coordination of moving to the new platform.
• Managing the decommission process on old servers.
• Incident and problem management on systems and servers in project status.
• Technical Coordinator on other projects at the same customer.

Sales support for new business.Mainly providing technical references for use in Request For Information(RFI)

• Handeling and supporting the operation of Berlingske Media's newspaper production systems - editorial (Saxo Press), material flow (IntegrationX) advertising system (Atex Enterprise).
• Responsible for Event Management, Incident Management, Problem Mangement on applications and infrastructure related to the newspaper production.
• System configuration on Saxo Press and IntegrationX.
• Operational support and troubleshooting on Windows servers and databases.
• Troubleshooting on E-Paper publications.
• Responsible for ITIL processes within Service Management.

København

• Service Desk Consultant
• User support and user administration on NT / 2000 / XP, Lotus Notes 5.6, Citrix, Novell Client.
• 2nd. level support on Lotus Notes clients, Citrix and print.
• Troubleshooting on applications and servers in Citrix environment.
• Operation and support on newspaper production systems - editorial (Saxo Press), material flow (IntegrationX) ad system (Atex Enterprise)
• Monitoring and Event Management on infrastructure and applications.

Installation, configuration and support on windows clients.Support on IT equipment in 7-Eleven stores - Cash terminals, info-screens and credit card terminals.

• Installation, configuration and user support on WinNT / XP clients, Lotus Notes Client, MS Office.
• Onsite field support.
• Configuration and operation of Veritas Backup.
• Installation and configuration of print server and printers. Patching of network outleds and switches.
• Various installation and upgrade tasks on systems and applications related to the pharmaceutical industry.
• Responsible for user training courses in Lotus Notes Client.

• IT Consultant at various customers.
• Installing and configuring Windows 95/98 / ME / NT4 / 2000 Clients.
• Installation and configuration of hardware components in user clients and workstations.
• System administration on Microsoft NT servers.
• Participated in Windows XP upgrade project of 2000 windows clients, including data collection for inventory database, testing software and hardware planning for deployment.
• Installation and configuration of network printers on Windows servers NT / 2000