Responsible for designing, developing, and optimizing network services across datacenter, campus/branch, and perimeter security areas to effectively meet business needs. My role involves creating and implementing services that align with technical requirements and strategic goals, while providing expert guidance on technological opportunities and limitations.Key Responsibilities: • Service Design: Develop and update network services based on user needs, technological advancements, and business strategies. • Requirement Specification: Analyze and translate business and technical requirements into detailed service descriptions for IT teams. • Ensuring Integration: Ensure seamless integration of IT services into the organization’s infrastructure. • Documentation: Create and maintain comprehensive documentation and descriptions of IT services for operations teams and technical staff. • Quality Assurance: Monitor and ensure services meet both internal and external standards for security, performance, and availability. • Collaboration and Coordination: Work closely with business units, development teams, and infrastructure architects to align services with long-term company goals. • Budget Planning: Prepare and manage budgets for the design, implementation, and maintenance of network services, including hardware, software, licenses, and resources. • Steering Group Work: Act as a senior user to provide technical insight and support informed decision-making.Additional Roles: • Business Service Owner: Ensures the network department delivers relevant services requested by customers and internal stakeholders. Manages the service catalog and offered services. • Contract Owner: Oversees large/strategic outsourcing contracts, including contract and vendor management, audit follow-up, negotiation, and risk management.

Technical Lead | Operations, Product Development & Automation for CPE and Customer SolutionsAs a Technical Lead, I was responisble for driving innovation and excellence across operations, product development, and automation for CPE and customer solutions. My key responsibilities included: • Service Creation & Implementation: Designing and rolling out new services, CPE templates, Standard Operating Procedures (SOPs), and training programs. • CPE Security: Overseeing CPE security by reviewing advisories, maintaining and deploying software, and managing security templates across platforms. • Solution Architecture: Leading the design of advanced customer solutions (enterprise non-standard segment) and crafting detailed documentation and blueprints. • Technical Compliance: Ensuring compliance and providing sign-off for major tenders and contract agreements. • Critical Response: Serving as a member of TDC’s “Search & Rescue Team” (a critical response unit). • 3rd Level Support: Providing advanced support to TDC’s technical staff for all Cisco and Meraki platforms. • Strategic Steering: Contributing to cross-disciplinary steering groups for strategy and vendor management/selection.

Dedicated Network Consultant | Operations & Project Lead for Major VIP ClientsExtensive experience managing operations and projects for several key VIP clients, some of whom I’ve worked with for over 15 years, I specialized in: • Consultation: Offering expert advice to clients, consultants, and network architects on network design, troubleshooting, and security. • Documentation: Creating comprehensive documentation, network diagrams, reports, and statistics. • Troubleshooting & Management: Overseeing troubleshooting and client management for both customer solutions and TDC Backbone. My expertise covers Cisco, Meraki, Juniper, and Checkpoint hardware, and infrastructure including Fiber, xDSL, ATM, LTE, COAX, Radio link, ISDN, WiFi, and L2+L3VPN (including MACsec, DMVPN, GETVPN, and SDWAN). • Team Participation: Engaging in presales, project, and operational status teams, both internally and externally. • On-Call Support: Serving as part of the on-call rotation for CPE and customer solutions.

Remote Network Technician specializing in Cisco platforms

Mobile Network technician within the NMT and GSM area

Fully Qualified Electronics Technician, with apprenticeship experience in the mobile network sector