Aya Healthcare is the largest healthcare staffing marketplace in the United States. While at Aya, my accomplishments included:• Hired to improve the effectiveness of one Product team and promoted to lead Product Management, Design, and User Research companywide.• Transformed the Product organization from a reactive, feature-driven team to a proactive, data-driven organization focused on delivering quantifiable business outcomes, including over 100% annual revenue growth and millions in cost savings.• Introduced changes in discovery and voice of the customer (VOC) processes, deployed cutting-edge research tools, set rigorous performance standards, and scaled up the team 4X.• Championed the adoption of machine learning techniques that resulted in significantly improved results across 5 key use cases, including one that resulted in the company’s first patent application.• Successfully integrated teams and products from 4 acquisitions, creating a unified product organization and delivering an enhanced user experience that improved market competitiveness.

Accesso provides ticketing, queueing, point of sale (POS), and mobile applications software to theme parks, cruise ships, and ski resorts around the world.While at Accesso, my accomplishments included:• Hired to lead Product Management for one business unit and promoted to lead the company's first unified Product Management and User Experience team.• Integrated Product teams from 5 acquisitions and led a distributed group across 5 time zones and 6 product lines used by over 50 million people per year.• Accelerated speed-to-market by 30% via product roadmap rationalization, team restructuring, and reduced work in progress.• Increased recurring revenue by 120% over 8 months (pre-COVID) through launch of new products and sales to clients such as Princess Cruises, Knott’s Berry Farm, and Six Flags.• Reduced staff by over 50% to preserve cash while maintaining productivity of the remaining team, preserved key client relationships, and redefined product strategies to position for the post-COVID recovery.

NTENT was a mobile-first, web search company that used machine learning, natural language processing, and other advanced technologies to create a competitor to Google. While at NTENT, my accomplishments included:• Hired to be the company’s first Product Management leader to increase innovation, improve development output, and align investments with strategy. • Directed execution of monetization improvement strategies that resulted in a 10X improvement in revenue per query (RPM) rates.• Grew monthly active user counts by 100X over 18 months through improved user retention and rollout of new wireless carriers and other distributor partnerships.• Designed and prioritized machine learning-powered product improvements that drove a 3X increase in monthly user activity rates and earned a 4.5 star rating with over 47,000 5 star reviews on Google Play.

Mitchell is a provider of software to insurance companies and their supply chain partners to resolve automotive and medical claims.While at Mitchell, my accomplishments included:• Communicated vision, set strategy, and drove planning for more than 20 product releases across 30 product lines.• Directed a comprehensive marketing repositioning project and drove the improved messaging into integrated email, social, SEO and PPC campaigns that increased marketing-sourced sales revenue by 163% over two years.• Partnered with the Sales team to restructure content marketing by creating teaching stories to effectively roll out the Challenger Sales Model. This improved messaging and sales approach helped to improve overall new Sales bookings by more than 30% over 12 months. • Spearheaded a comprehensive pricing overhaul that included rationalizing product offerings, restructuring deal-approval rules, updating sales compensation plans, and implementing a configure-price-quote solution. These actions resulted in a 14% increase in net sales prices over 12 months.• Created and implemented a portfolio-strategy process that drove execution across product lines and aligned $30MM per year in marketing and product investments with corporate strategies and value propositions.

I led product management teams responsible for estimating and business management (ERP) software product lines. My accomplishments included:• Directed the design and launch of Mitchell’s first software-as-a-service (SaaS) small business solution and grew it to more than 16,000 customers in three years. Earned the Mitchell Most Valuable Player Award for successfully leading this complex, cross-functional initiative.• Defined and launched a third-party app store that included more than 30 industry partners who created applications leveraging the Mitchell platform. Customers signed up for more than 4,500 of these partner subscriptions over three years.

Corrillian (now FiServ) was a provider of online banking, payment, and fraud prevention applications to financial institutions. I led the Payments product line, with customers including Chase, People's Bank, Wachovia, etc.

Siebel Systems (now part of Oracle) was a software company specializing in customer relationship management (CRM) & business intelligence. My accomplishments included: • Defined requirements and led delivery teams that delivered the first two releases of the next-generation sales and marketing applications that sold for over $5MM to the first customer. • Collaborated with customers and strategic partners to map business processes and identify pain points. Built user interface (UI) prototypes for validating designs.

I served as IT business process and systems advisor to the Siebel sales organization. My accomplishments included:• Managed the internal use of Siebel’s sales and analytics products that validated new product designs and drove requirements back into the products. Managed projects that delivered over $7MM in annual cost savings. • Identified process-improvement opportunities, evaluated cost-benefits, wrote functional specifications and led cross-functional teams that implemented enhancements to products over 10 internal releases.