Ecommerce Specialist
San Diego, California, United States
• Build traffic, maximize website efficiency, and improve the conversion rate• Develop Shopify store backend, audit website for accuracy and implement SEO strategy• Manage social media accounts including Instagram, Facebook and Twitter• Plan, create, and execute email campaigns for local and national audiences, 2-3 emails per week• Copy write and content creation: training guides, blog articles, e-mails and social media marketing• Create solutions for escalated customer service issues and order complications• Curate high-value sales in a custom-tailored, satisfaction guaranteed approach• Support e-commerce sales, marketing and logistics - Shopify, LightSpeed and ShipStation• Develop long-lasting client relationships through personalized, memorable experiences• Effectively manage a fast-paced flow of incoming inquiries via phone, LiveChat and email• Process 100+ orders per day from conversion to fulfillment, focusing on efficiency and accuracy