Oleg Diner Email & Phone Number

Mointain View

Minnesota, United States

Inver Grove Heights, Minnesota, United States

Summer traveling club soccer coach working with age groups from 14-18 years old.

Minneapolis, Minnesota, United States

• Lead multi-scale software implementation projects for Calabrio’s Workforce Optimization (WFO) solution• Create custom project plans based on individual requirements of each deployment• Manage project budget and resource allocation to ensure overall success of the implementation• Collaborate with clients, partners and all project stakeholders to track and report on project deliverables• Provide overall direction and support to internal resources• Consult in aligning solution to clients’ existing call center and workforce management processes• Assist in documentation and on-going upkeep of internal processes• Mentor new project managers during initial on-boarding

Inver Grove Heights, Minnesota, United States

Summer traveling club soccer coach working with age groups from 14-18 years old.

Bloomington, Minnesota, United States

• Oversaw a team of thirteen (13) technical support analysts (onsite and remote)• Collaborate with senior management in identifying new strategic interoperability partners• Lead MatrixCare vendor data exchange certification projects• Maintain exceptional level of client support for external technical service requests• Coach and lead onboarding of new technical analysts• Help set, identify, and maintain all project deliverables of data integration pilot programs• Provide internal, and external, cross-product integration support• Provide pre-sales technical support assessment• Maintain and manage knowledge assets for all interoperability services• Develop methodologies for corporate campaigns, such as migrations and other E.H.R. adoption needs

Bloomington, Mn

• Lead large, and small, scale implementation projects of Electronic Health Record for the Long-Term Healthcare market• Create custom project plans based on individual requirements of each implementation• Manage project budget and resource allocation to ensure overall success of the implementation• Collaborate with clients to track and report on project deliverables• Provide overall direction and support to internal resources• Assist in aligning clients’ management processes with HIPAA and CMS regulations• Lead the documentation and assist in training of internal implementation work-flows• Mentor new project managers during the initial on-boarding process

Eden Prairie, Mn

• Lead the implementation of Electronic Health Record for the Long-Term Healthcare market• Coordinate project progress, timelines, and assess risk• Manage project budget and resource allocation to ensure overall success of the implementation• Collaborate with clients to track and report on project deliverables• Provide overall direction and support to internal resources• Align current clients’ claims management process with revised HIPAA regulations• Internal documentation and process improvement

Eden Prairie, Mn

• Processed and applied deposits, cash receipts, and credit card payments to invoices and contracts to ensure budget accuracy• Generated and distributed monthly, quarterly, and annual invoices• Journalized accounting transactions to keep company books up-to-date• Acted as a liaison between the Sales, Client Services, and Implementation teams resulting in superior efficiency • Assisted in implementing Microsoft’s Client Resource Management system within the accounting department• Created and analyzed monthly dashboard reports• Made and received approximately 30 accounts receivable calls per day providing excellent customer service• Assisted past-due clients in bringing accounts up to date, significantly improving payment recovery success rate• Implemented a new client invoicing system reducing processing time and amount of circulated paperwork