Oleg G. Email & Phone Number

- Occupation: Customer Support.- Multi-lingual: English - Upper Intermediate (B2). Russian - native/Master (C2). German, Chinese, Serbian - beginner levels. Ukrainian - native/Master (C2).- Non-technical IT: customer-oriented, release/app store/storefront-oriented. - 6 years in the IT field.- Able to provide managing of delivering products to the external world, company's communication with customers, with app stores/storefronts, and backward on a worldwide multiplatform market. Software/applications/products support. - Remotely-oriented as for now.- Citizenship: Ukraine. Current location: Serbia.Core Skills:- Fluent Upper Intermediate English (B2) language skills: formal email writing, live chat conversation, spoken verbal/video conferencing. Native Russian language (Master, C2). Ukrainian – second native language.- Strong L1, L2 Service/Help desk ticketing systems experience (Zendesk/Zopim, Bitrix24).- Basic Task tracking, CRM systems experience (Atlassian/JIRA/Confluence), Redmine, Trello, Sharepoint, and Bitrix24).- Network fundamentals (configuration, structure, troubleshooting, TCP/IP, VPN, HTTP, APIs, webhooks). Familiar with Cisco basics (CCENT, CCT).- Basic knowledge and understanding of Windows OS, macOS, Linux OS, iOS, Android environment/platforms, and computer hardware. - International, worldwide market experience (including Arabic and Asian countries).- General understanding of design (Figma, Axure), HTML, programming (Java), SMM, targeted advertising, SEO, and Project Management.- Knowledge of app stores’ consoles, and their requirements/guidelines: Apple App Store (Developer portal, App Store Connect, Guidelines), Google Play/Chrome Web Store, Microsoft Store, Azure (Azure AD), Huawei App Gallery, Harmony OS App Store, Amazon Store, Samsung Galaxy Store, Cattappult/Aptoide, Oppo App Market, Vivo Store, Xiaomi GetApps Store.- Communication skills, team mindset, distributed/remote team experience, work with technical teams, troubleshooting, problem-solving according to SLA, customer advocacy/empathy, polite angry/dissatisfied customers managing, identifying/prioritizing/analyzing/reporting issues, increasing customer satisfaction (CSAT), strong documentation skills, Microsoft Office 365, Google Docs, analytical mindset, keen to details, self-motivated, willing to learn and grow to Team Lead/Department Analytic role.

• It Support Specialist

  Will Specify Later

  Serbia

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  Odessa National Economic University

  Accounting And Audit