Alfa-Bank is the largest private bank in Russia. It was founded in 1990 and operates in seven countries, providing financial services to 700+ thousand active corporate customers and over 8 million active retail clients. Alfa Bank has been recognized as the best bank on the market due to many advantages including its innovative digital services.● Analyzing data about user behavior in bank's digital services, getting insights in order to improve User Experience● Collaborating with the Data Science Team on behavior pattern discovery, user clustering by their digital behavior, etc.● UX consulting for product owners, providing support in their decision making, adjusting and prioritizing their backlogs based on UX analytics● Conducting quantitative research, analyzing user feedback both qualitative and quantitative way, working with customer satisfaction index and other metrics● Providing regular and ad-hoc analytic reports to stakeholders, automating reports

Markswebb Rank & Report is a Consulting and Rating Agency in the field of online banking usability research and analysis, owner of influential banking ratings such as Business Internet Banking Rank, Business Mobile Banking Rank, etc.● Designing the methodology of UX Analysis and Research in the field of Business Banking Online services● Conducting UX tests, user interviews with business owners, entrepreneurs, top managers, and accountants● Analyzing data, getting insights of users’ interaction with banking services● Conducting expert audit and evaluating banking UX● Creating reports, making presentations● Negotiating with top management of the leading Russian banks

● Performing machine learning projects based on UX statistics to predict and improve interface performance● Conducting audit of complex websites from the UX, Information Architecture and Conversion Optimisation perspective● Analyzing quantitative data of the website audiences via Google Analytics API, R programming, and other tools● Delivering data-driven insights for websites usability improvements● Researching best e-commerce UX practicesAlso other activities - see below Volunteer section

MDM Group is a TOP 3 company on retail equipment and shopfitting market in Russia (1000 employees)Business fields: Interior design, Furniture manufacturing and Retail systems suppliesClients: Sony, DIM Paris, MTS, Zepter International, etc.● Responsibility for all corporate websites and online marketing bottom line (the main website comprises over 40,000 SKUs, with monthly turnover more than 10,000,000 rubles)● Improving websites' usability, information architecture, customer experience and conversion rate ● Web analytics via Google Analytics and other tools: event tracking, ecommerce tracking, advanced segments, custom reports, etc.● Creating and continual improvement of the own inhouse analytics tool● Finding new ideas for experiments, A/B-testing● Communicating with developers, designers and SEO team on websites’ improvements● Managing and motivating personnel, including freelance workers

● Managing websites, launching new services including ecommerce, advanced filters, etc.● Interaction with SEO team, keywords list composing● PPC campaigns: launch, analysis, optimization● Database reporting, SQL, MS Excel, Access, etc.

● Managing websites'​ content: texts, images, etc.● Technical maintenance of websites' code● Analysing logs via MS Excel and Access● Interaction with SEO team, keywords list composing● PPC campaigns: launch, analysis, optimization