Oleg Kon Email & Phone Number

Aventura, Florida, United States

Promoted to administer and direct all aspects of sales, operations, technical solutions, and customer service for the #1 volume store in the nation with revenue exceeding $145MM. Recruited, hired, trained, and managed sales and operations staff of 25 including setting productivity standards and conducting performance reviews. Forecasted, planned, and administered departmental budget. Sales & Operations Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ Provided sales and operational assessments, management, and training to maximize location profitability.✔ Met and exceeded goals and objectives for target market and ensured market execution. Positively impacted overall growth of the organization and its revenue. ✔ Reviewed monthly income and P&L statements for key indicators including location profitability and made adjustments to ensure maximum profitability.People Leadership▬▬▬▬▬▬▬▬✔ Successfully managed and directed teams through positive motivation and hands-on training focusing on consultative selling skills and providing a high level of customer service.✔ Actively coached and counseled new associates to reach their full potential and accelerate the bench.✔ Worked across diverse, cross-functional teams to leverage and share best practices, embracing and emphasizing company high standards of excellence.Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬✔ Increased NPS scores from 31% to 86% exceeding district, territory, and national averages through consistent employee feedback and training of staff to go above and beyond for the customer.✔ Recipient of All Channel Revenue Recognition, FY 2021-2022.✔ Consistently maintained Top 5 ranking in the market for Lowest Apple Debits.✔ Launched the Samsung Authorized Repair Center and developed it to become the #1 Samsung Repair Provider.

Accountable for driving a positive customer experience by building relationships and providing solutions to their needs.✔ Created and sustained positive customer and employee experiences.✔ Drove localized customer and employee strategies and shared trends with the Store Experience Manager.✔ Identified opportunities in their store to improve the customer and employee experience.✔ Led efforts to maximize or course-correct results.

Aventura, Florida, United States

Provided computer technical support, repair, upgrades, troubleshooting, performance tuning, training, and maintenance. Analyzed client needs and recommended suitable equipment.» Conducted a full line of systems engineering support including hardware/software installation, system/application design and configuration, and networking. » Delivered computer solutions for individuals and small business networks. Worked with end users in developing business solutions and produced high quality systems and applications that fully met or exceeded expectations. » Troubleshot a wide range of Dell, Lenovo and HP laptops/desktops; Microsoft Surface Pro; Macs; iPhones; tablets; networking equipment; workstation hardware, wiring, and software issues. » Represented the company by serving as the direct customer contact and responsible for servicing products and equipment on assigned projects, ensuring a high level of customer satisfaction. » #1 Requested Repair Agent.

Davie, Florida, United States

Greeted clients and performed consultations with unit drop-offs to determine level of service required.» Provided solutions and submitted escalations when needed. Tracked all inventory of PC’s and laptops.» Performed client education on aspects of technology in terms they can understand.» Used de-escalation and conflict resolution skills to develop understanding and results for clients.» Worked with the sales team, explaining services and technology to help them achieve business goals.

Consulted with individuals and small businesses to design and provide computer technical support, repair and maintenance. Conducted a full line of computer service onsite including hardware/software installation, upgrades, troubleshooting, repairing, virus detection, and hardware/software installation. Analyzed client needs and recommended suitable equipment. Provided on-going support as needed. » Designed custom systems and computer solutions for individuals and small business networks.» Performed proactive troubleshooting to quickly and accurately resolve complex technical issues problems in areas including installation and configuring operating systems, as well as Microsoft Applications Products. » Provided technical support via phone to clients regarding hardware and software in areas including installation, troubleshooting, operating systems, network issues, modems and routers, and security issues.

Managed, planned, and coordinated all aspects of 24x7 casino floor operations including a bingo hall. Supervised a staff of 15-20.General Operations ════════════════» Maintained a high quality of employee performance through constant monitoring, feedback and coaching. » Developed substantial repeat/referral business through effective client relation’s management.» Consistently received monthly bonus for effective budget management and cost containment.Technical Support Functions════════════════════════» Accountable for troubleshooting of hardware and software issues.» Installed and maintained systems and applications.» Performed software installations and upgrades, adding users to networks, password assignment, relocating computer systems, providing training on new applications, technical support and workstation maintenance/repair.

Master Of Science Degree In Management Information Systems

Master Of Science Degree In Business

Bachelor Of Arts Degree In International Relations

Internship completed at the Ministry of Foreign Affairs